2023-11-02 23:00:42
Offer a excellent medical consultation It should be the goal of all health professionals. But although it is said to be simple, it is actually quite complicated because each patient is unique and different from the others. Therefore, there are some general guidelines that you should apply to everyone to obtain the best possible results.
One of the central points is to treat others the same way you would like to be treated. It is the beginning of the empathy because in the end we will all be patients at some point in life.
Likewise, it is necessary to remember that a Quality service It is the basis of long-term relationships. If you want patients to return to you, it is necessary to meet and even exceed their expectations. Otherwise, it is likely that they will only go to your office once but never return.
Medical consultation of excellence, what are its characteristics?
To offer an answer to such a complex question, it is necessary to review the instructions of the authorities. In this case, in 1996 the National Medical Arbitration Commission (Conamed) as a decentralized body of the Ministry of Health (SSa).
The Conamed It is a specialized body that has technical autonomy and has powers to receive complaints, investigate alleged irregularities in the provision of medical services and issue its opinions, agreements and awards, which allow conflicts to be resolved by acting with impartiality, confidentiality and respect, through procedures. alternatives for conflict resolution such as: guidance, immediate management, conciliation and arbitration.
From the beginning he has been a mediator between patients and health service providers. Its function is to offer a solution to any type of conflict, as well as advice to achieve optimal service. Within his instructions he mentions that an excellent medical consultation must comply with at least 10 points.
Offer adequate medical care. Offer dignified and respectful treatment. Offer sufficient, clear, timely and truthful information. Allow the patient to freely decide about her care. Whether or not to grant validly informed consent. Offer treatment with confidentiality. Offer facilities to obtain a second opinion. Offer medical attention in case of emergency. Have a clinical record. Allow the patient to be treated again when there is dissatisfaction with the medical service received.
Current work carried out by Connamed
Currently the Conamed attends an average of 17,000 cases annually and promotes the improvement of the practice of medicine through recommendations and letters of rights addressed to patients, doctors, dentists and nurses, as well as research, dissemination and linkage actions that feed back to institutional efforts and individuals, to provide health services with quality and respect.
With this in mind, the recommendations also have another objective. It is not only about meeting patients’ expectations but also avoiding any type of inconvenience that could lead to a complaint for Medical negligence.
Also read:
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