These increases are intended for the operator to “reflect the increase in costs, in particular energy”, underlined Christel Heydemann.
Invited this Friday morning on RTL, the general manager of Orange, Christel Heydemann, announced that the prices of the operator’s telecom packages would increase by 1 to 2 euros. “We will have to increase our packages by 1 to 2 euros, as most operators do, to reflect the increase in costs, in particular energy, since we have more than 100% increase in the costs of the ‘energy“, she said, the day after Orange presented its strategic plan and the group’s annual results.
On the other hand, the operator has chosen to “lower the price of (its) social offer», from 20 euros to 15.99 euros for internet, mobile telephony and television. An offer reserved for people with a CAF or MSA family quotient of less than or equal to 700 euros and ASPA beneficiaries.
“The lowest fares in Europe”
«We do not pass on all the cost increases that we have“, affirmed Christel Heydemann. “It’s not just energy, it’s raw materials that are passed on by all manufacturers“, she defends. At Figarothe CEO of the group believes that “with the development of telework, consumers are ready to pay more for a quality connection”. To take the pill, Christel Heydemann stressed on RTL that French consumers benefited “lowest prices in Europe».
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Customers will be notified of the increase in their package. “We communicate to our customers in advance“, noted Christel Heydemann. Some have already received an email. “We are currently facing a significant increase in our operating costs, in particular the energy that powers our mobile and internet networkscan we read there. However, we have decided not to pass on all of this increase to our customers and to limit the increase in the price of your subscription to €2, including tax, per month.“The price increase”will take effect on your bill from April 2023“, specifies Orange in its email to its customers.
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