A day of national strike, with an increase in teleworking, is a breakdown that falls particularly badly. Since Wednesday morning, several Orange operator services have been disrupted. “Following a technical incident, mail services, Orange TV and calls to customer services are currently disrupted. The Orange teams are mobilized and apologize for the inconvenience caused, ”wrote, initially Orange.
The sectors of Paris, Lyon, Marseille, Toulouse, Bordeaux Lille or even Rennes, have been impacted according to Down detector, which lists the reports of Internet users during breakdowns. The breakdown is linked to “a malfunction in the power supply of one of our data centers in Île-de-France, it is not the result of a strike action or a power cut”, explains to the Parisian a spokesperson for Orange France.
In the middle of the afternoon, the group ensured that the TV services were operational again but access to Orange messaging was still disrupted. “The emails sent and received during this incident will be gradually delivered as soon as services resume, still in the process of being restored”, it was specified at 4 p.m. At the same time, some mobiles were still experiencing “some disturbances”.
The grumbling of users
The return to normal should therefore be gradual by the end of the day. But on social networks, many customers expressed their anger at this outage that began early in the day. “It would be a question of moving, I have important video courses which I cannot attend with a free pass at 2nd …”, asked a user. “It’s very disabling”, regretted another, recalling that the number of employees teleworking due to the 8th day of demonstrations and strikes.
“Red card to @orange for the total cut of its fiber network: impossible to telecommute on a day of strike thank you Orange”, thus asserts a reassembled customer who challenged his operator. Some users complaining of not being able to send SMS or receive calls.