The Stockholm Police Region is seeking operational leaders for their Police Contact Center. The organization consists of approximately 6,680 employees, including four police areas, regional units, and a regional office. The mission of the operational unit is to support local police areas and units in their basic mission by providing specialist skills that increase the operational effect in working with the region’s problem picture. The Police Contact Center has about 300 employees and receives 70% of all reports received by the Police Authority. The center’s goal is to give citizens an opportunity to report crimes, leave tips, and get answers to questions in a quick and easy way during all days of the year, around the clock. PKC has an operational manager who manages the work on a minute-to-minute basis. As PKC gets increased responsibility and a larger scope of cases, PKC needs to collaborate to a much greater extent with other parts of the Police and participate more operatively in the fight against crime. The operational manager’s duties include ensuring accessibility to the police region’s PKC, leading PKC during major events and stresses in society, and leading work and being a support for employees in handling cases. The qualifications include at least two years of full-time and short-term work experience, a high school diploma, and good computer skills. The Swedish Police Agency is Sweden’s largest authority, and they offer a workplace that stimulates diversity, creativity, and personal development.
Organisation
Police region Stockholm
Municipality
Stockholm
County
Stockholm county
Announced
30 mars 2023
Apply by
13 april 2023
Reference number
C131928/2023
Job description
Are you ready for a bigger task?
We are now looking for operational leaders for the Police Contact Center (PKC) in Stockholm. With us, together with committed and pleasant colleagues, you will develop and gain experiences for life, while your work contributes to increasing security and reducing crime in Sweden. A very nice and important mission!
The police agency, region Stockholm has approximately 6,680 employees. The region consists of four police areas including Gotland, regional units and a regional office that reports directly to the regional police chief.
The operational unit’s mission is to actively support local police areas, police areas and units in their basic mission. We do this by developing and providing specialist skills that increase the operational effect in working with the region’s problem picture. With specialist competence, high service and good collaboration, the operational unit is an important part of the operational and crime-fighting work in the Stockholm police region.
The unit consists of several sections:
– Traffic police
– Maritime police
– Police dogs
– Police riding
– The task force
– Operational communicative efforts
– Regional command center
– Police contact center
The unit also has three office groups that are a supporting, preparatory and coordinating resource for the operational unit’s management and sections.
PKC is an organization with roughly 300 members. employees and receives 70% of all reports received by the Police Authority. Our mission is to give citizens an opportunity to report crimes, leave tips and get answers to questions in a quick and easy way during all days of the year, around the clock. PKC receives all telephone calls from all over Sweden at night. Our goal is to facilitate and streamline the investigation and prosecution process through good collaboration and provide citizens with professional service. The police contact center is located in the following locations in the Stockholm region: Farsta, Norrtälje, Gotland and Järva.
PKC is a workplace in change where we place great focus on operational improvements. As PKC gets increased responsibility and a larger scope of cases, PKC needs to collaborate to a much greater extent with other parts of the Police and participate more operatively in the fight against crime. The PKC employees get access to information and intelligence that needs to be put into a larger context in order to contribute better to the Police Authority’s set goals. In order to be able to take this responsibility, PKC has an operational manager who manages the work on a minute-to-minute basis.
We are now looking for operative leaders with the employment form of case manager or police inspector for one of our contact centers in Farsta or Järva.
Read more about the Police’s contact center and our business idea at polisen.se/jobb-och-utbildning/jobba-hos-polisen/var-verksamt/jobb-polisens-kontaktcenter/
Job description
As operational manager, you are a supervisor without direct personnel responsibility. The operational manager’s main area of responsibility involves securing the day-to-day operations at PKC in Stockholm, i.e. operational management and control. You lead the event-driven activities at PKC, both among operators and preliminary investigation leaders linked to resources, inflow, assignments and situational picture. The operational leader must have a comprehensive grasp of what is happening at PKC Stockholm and make the decisions that the assignment requires. You are also involved in PKC’s important development work.
The operational manager’s duties include:
- monitor case inflow, take measures and, if necessary, prioritize ongoing activities and resources
- ensure accessibility to the police region’s PKC through active work management and staffing of queues
- lead PKC during major events and stresses in society. If necessary, be prepared to be part of a larger management team
- be the recipient of situational images from neighboring businesses as well as act and disseminate information within your own business
- be the point of contact for other regional operational leaders and also responsible for disseminating information nationally within PKC
- assess and decide on assistance with temporary investigative efforts (e.g. digital door knocking) and other operational support requested by the police region
- lead PKC’s Tactical Forum and participate in several other operational meeting forums
- lead work and be a support for employees in handling cases, advice and knowledge transfer regarding operational issues that do not concern preliminary investigation management
- review and assess incoming information, tips and intelligence
- handle personnel administration such as sick leave, VAB, vacations and decide on overtime etc. outside office hours
Region Stockholm takes all incoming calls nationally at night. For the operational leader, this means standby duty at night.
Qualifications
This is an opportunity for you who have:
- high school diploma
- at least two years of full-time and short-term work experience
- good computer skills and experience with computers as work tools in daily work
- very good ability to express yourself verbally and in writing in Swedish
- good ability in English, mainly in speaking and understanding
- police degree in accordance with the Police Ordinance with approved postgraduate training and experience of work in external service or at a command center
- experience as a manager or supervisor in activities that the employer deems relevant to the position
- experience as an operator at PKC, preliminary investigation management or intelligence operations within the police authority
- investigative experience from matters within the authorities/judiciary or equivalent
- service-oriented and flexible
- stress resistant
- socially competent and confident in yourself
- see their role as a whole with the business’ mission in focus
- able to make own and quick decisions
It is advantageous if you also have:
Personal characteristics:
We put great emphasis on your personal characteristics.
Contact persons
Union representatives
SEKO, ST, Saco-s Can be reached via Police switchboard 114 14. Mats Johansson union representative for the Police Association 073-940 42 91
Other information
Location: Järva or Farsta
Applications for this position will only be accepted via the Police Authority’s website, recruitment system Visma Recruit. We also want to inform you that the Police Authority uses selection questions as a first step in the selection work. You may therefore have to answer a number of selection questions based on the current requirement profile for the role you have applied for. We encourage truthful answers to the selection questions.
If you have protected personal data, references or similar information that you consider worthy of protection, we recommend that you send your application marked with the advertisement’s reference number by letter to the address: Police Authority, Registrar’s Office, 106 75 STOCKHOLM, or contact the responsible HR consultant.
If you want to complete your application, please contact the responsible HR consultant.
An employment with the Police Authority may begin with a trial employment of six months.
The Swedish Police Agency is Sweden’s largest authority. We offer you a workplace that stimulates diversity, creativity and personal development. Feel free to read about our benefits as an employee of the police at polisen.se/erbjudden
With us, you get the opportunity to contribute to the Police’s mission to increase safety and reduce crime in society. We conduct our business according to our core values: commitment, efficiency and availability. As an employee within the police, you act for equal treatment. It is a prerequisite for legal certainty, legal certainty and for the legitimacy of the police in society. As a representative of the police, you respect everyone’s equal value and create trust in the police.
Please read more about the police and our operations at www.polisen.se
A warm welcome with your application!
apply for the job
The application is made via the police’s recruitment tool