2023-04-16 08:02:08
In 2021, Smartbox generated 387 million euros in turnover, compared to 240 million for Wonderbox. Smartbox et Wonderbox
TESTIMONIALS – “Dream” or “unusual” stays turn into a real hassle for the beneficiaries of these boxes. Le Figaro collected their misadventures.
«An unusual Smartbox night that ends in a Kyriad in Cran Gevriernear Annecy, laments Laurent. “There is nothing unusual“. Even worse, “the hotel was very dirty, the bathroom dilapidated with mold on the ceiling and the bedding uncomfortable“. Like him, hundreds of customers complain about the offers offered by Smartbox and Wonderbox, and their services.
Jeanne, in her forties, is also one of the discontented. For the Easter weekend, she wants to take advantage of her Wonderbox “3 dream days», worth 120 euros. In Trouville, hotels only offered weekday availability. She therefore directs her research in the north of France and manages to find accommodation accessible by train. First surprise, you have to pay an extra 90 euros to book the weekend.
Once there, the hotel is reluctant to take her dematerialized gift voucher. “So I called Wonderbox customer service which was terrible.regrets Jeanne. After…
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