2023-04-18 00:27:55
Tuesday, April 18, 2023, 00:27
Vodafone will have to pay 6,000 euros for insistently calling an individual registered on the Robinson list, a registry in which those who do not want to receive advertising sign up, and to which the company itself assured after several complaints to proceed to eliminate their data from its databases. In a pioneering sentence, the Provincial Court of Zaragoza has sentenced the operator to compensate the user despite the fact that the company appealed the initial ruling alleging that the calls had been made by another company impersonating Vodafone for fraudulent purposes, something that it could not prove.
Aggressive commercial calls are one of the main complaints from telecommunications users, despite the fact that companies have signed several codes of good practice committing to avoid aggressive telesales. The last of these agreements was signed in 2021 by Movistar, Orange, Vodafone and MásMóvil but is not binding.
You have 2 ways to avoid commercial calls and unwanted publicity. If they come from our own company, we can contact it to revoke the consent that we may have previously given. In many cases it can be done online. It can be done through our user account and deactivate the permissions (they are usually in the privacy tab) related to the sending of “relevant commercial communications about products, services, offers, discounts and promotions”. As reported by Vodafone on its website, we must take into account that our “registration may take up to 2 months from your request to be fully effective. This period is due to the fact that your data may already be being used by a running campaign.
If, on the other hand, the call comes from another operator, we can register for free in the Robinson List. This is a free service that allows you to avoid advertising from companies that you have not given your consent to send it to you. It works for advertising by telephone, postal mail, email and SMS/MMS, so when registering you must indicate separately the means by which you do not want to receive advertising. . Registration takes just a few minutes, but it can take up to three months to be effective.
If, despite having taken the corresponding measure according to our relationship with the company, we continue to receive unwanted commercial communications, we can file a complaint on the website of the Data Protection Agency.
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