2023-05-11 16:08:18
The experiment announced last Tuesday will concern a sample of 200 civil servants for six months. metamorworks / stock.adobe.com
Agents will be able to use these applications to send the best response to users.
The artificial intelligence revolution is no longer associated with the future. Conversational robots, like the famous ChatGPT, are making their first foray into the daily tasks of French civil servants. The information, highlighted by our colleagues from BFMTV, almost went unnoticed on the twentieth page of the concluding document of the seventh intergovernmental committee on public transformation which was held earlier this week. To ensure the “quality of service» and the «user satisfaction“, the government has acted on the “launch of an experiment with artificial intelligence tools».
You do not dream. The agents of the France Services houses, these 2379 local counters located throughout France which bring together various state services such as Pôle emploi, La Poste or taxes, will be able to use the artificial intelligence applications ChatGPT, Bloom or even LLaMA to address the best response to users. Concretely, you want to obtain information on the procedure to follow to receive your unemployment benefit for example and you go to the France Service counter for this, the agent who will be at the counter can refer to these artificial intelligence programs for the to help provide the most appropriate response.
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The Ministry of Transformation and Public Service warns that “artificial intelligence will never replace the 10,000 agents, but will support them in carrying out their tasks“. The experiment announced last Tuesday will concern a sample of 200 civil servants for six months. The National Information Systems Security Agency (Anssi) and the National Commission for Computing and Liberties (Cnil) will exercise scrupulous control of the system. No personal data of the users will be communicated to the tools used and the questions which will be submitted to them by the agents will remain very generic.
The initiative aims totake the subject of artificial intelligence proactively“, we explain to the ministry, to “control and master the toolwithout launching at full speed into his adoption. If OpenAI’s ChatGPT and Meta’s LlaMa (ex-Facebook) technologies are American, the ministry emphasizes the integration into the device of Bloom, a French open source artificial intelligence application.
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