2023-02-17 15:41:03
“Together we can” – “Together we can”.
This is how the mobile phone company advertises Vodafone for themselves and their services. But the slogan is more likely to apply to ten people on a street in Rheinstetten (Baden-Württemberg). Nothing was going on there for three weeks – neither the Internet, nor television, nor the telephone.
Happy after three weeks of working TV, Internet and telephone: the residents of Pfalzstrasse and Bergstrasse in Rheinstetten, Baden-Württemberg. From left: Karl and Gabi Kantz (65, 62) and master hairdressers Kathrin Gerlach-Trapp (49) and Isabelle Ludi (31).
Kathrin Gerlach-Trapp (49, master hairdresser): “I had to pay my customers in the salon in cash because the EC reader had no connection.” Kathrin and her husband and their neighbors kept calling Vodafone on. Without success. Gerlach-Trapp: “Sometimes it was said that Rheinstetten had not issued a building permit, so there was rubbish on the construction site. Even a lawyer couldn’t get any further.”
After two weeks, it became too colorful for the residents. They decided, “We’ll get someone bigger. The ten contact BILD.”
Kathrin Gerlach-Trapp (49) had no connection to the (Internet) outside world for three weeks
A good decision. Because the editors “BILD is fighting for you!” contacted Vodafone. The company reacted immediately and immediately had civil engineering work carried out.
Gerlach-Trapp: “Thank you, BILD, you are great!”
According to Vodafone, the cause of the failure was a so-called connection error on the underground cable line, via which the ten affected customers are connected to Vodafone’s fiber optic cable network. Damage caused by third parties. Press spokesman Volker Petendorf (59): “Everyone affected must contact us for possible compensation. Then our customer service will check it accordingly. There is no entitlement if there is a so-called force majeure.”
App users please use this link
Now it’s your turn: Report to “BILD fights for you!”
Have you been wronged?
Then register with your name, age, place of residence and telephone number
▶︎ by E-Mail: [email protected]
▶︎ by post: “BILD fights for you!”, mailbox 3440, 10867 Berlin
▶︎ by Fax: 030/ 2591-76336
BILD will also review your case and try to help.
Because BILD keeps fighting like a lion, keeps roaring like a lion and still has the strong heart of a lion today!
Here you come to the “BILD fights for you!” contact form
APP users please use this link
#Failure #Vodafone #weeks #internet #connection #connection #error #life #knowledge