2023-06-17 15:14:15
More than half of citizens, 54%, demand greater transparency and clarity from their banks when offering their different products, according to the survey that shows that 44% request closer treatment and 37% that they lower The commissions.
The demands also include that they offer more profitability to the money that is deposited (16%) or that they lend capital more easily (10%).
The request for greater clarity and transparency has to do with the difficulty consumers have in understanding the products offered by the bank, says Irache.
Almost six out of ten, 58%, believe that the bank does not provide enough information about its products and they admit that they do not understand them. Although this misunderstanding occurs at all ages, it is even greater among people between 30 and 45 years of age.
According to Irache, this consumer situation is related to products that the sector has marketed in a non-transparent manner, sometimes referring to complex products, but other times to simple mortgages or credits.
Given these results, the association underlines the need for a profound change in the functioning of the banking sector, especially in its treatment of consumers.
Thus, he considers it necessary for banks to make an effort to make the products they offer understandable, beyond complying with simple formal legality, and for this he sees it necessary to adapt banking language, difficult to understand for those who do not work in the sector, to some forms of Expression that guarantees that the consumer understands what the product consists of, what it offers him and also the risks to which he is exposed.
Irahce assures that many people go to the association because they do not understand the loan they have signed with the bank, the conditions or the interest they will have to pay.
Sometimes, they believe that they have taken out an ordinary personal loan to finance a purchase and in reality they have signed a revolving loan that, in the long term, means they get into debt and have to pay more money.
Another problem for which many people have come is that they have been registered with a card that they have not requested, that they have never used and for which they have been paying a commission for years.
Many consumers also come to have the mortgage or personal loan contract explained to them, since they admit that they have not understood the conditions, but they have not dared to ask the bank.
Along with this, there are still claims for the expenses of constituting the mortgage or even for floor clauses, now especially those who did not recover their money due to subsequent agreements with the bank. Some are being carried out amicably and others are continuing through the courts.
For these reasons, Irache has already managed to recover more than four million euros for affected Navarrese consumers.
There are also those who ask about the opening commission that they applied to the mortgage and that, depending on the case, could be abusive. Occasionally, cases of complex products with significant investments of thousands of euros are being handled, such as preference shares, subordinated financial contributions or multi-currency mortgages, among others.
In most cases, he concludes, the problem stems from a lack of transparency on the part of the entity when selling the product, since the real risks of contracting were not reported, nor was it verified that the client had an adequate profile to invest in the product.
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