Ryanair charges couple just under 130 euros for printouts of the boarding pass

2023-08-16 18:55:00

Low-cost airline Ryanair charges senior couples in England just under 130 euros to print out their boarding passes

Ryanair confirmed via Twitter that the fee for printing was lawfully charged (icon image)

© Pau Barrena / AFP

For a Ryanair flight, two tickets still had to be printed out at London Stansted Airport. A price of around 150 euros for this seems to be completely normal for Ryanair – for the printout, not for the flights themselves.

Irish low-cost airline Ryanair billed a couple in Great Britain just under 130 euros (110 British pounds) for not having their boarding passes printed out until they got to the airport.

Several British media outlets picked up the story earlier this week after the couple’s daughter reported to short message service X, earlier Twitter, had spoken and received a lot of attention. Consumer advocates were also outraged.

Ryanair flight from London Stansted to Bergerac

As the two seniors told the BBC, they had accidentally printed out the boarding passes for the return flight instead of the outbound flight at home. Printing out the correct ticket at the airport is usually not a problem and is a free service with most airlines. But in this case, that simple process cost them each – £55. The Londoners traveled last Friday from Stansted Airport near the British capital to Bergerac in France.

The airline confirmed on Twitter/X that “the correct fee” had been charged. “All passengers traveling with Ryanair agree to check in online prior to arriving at their departure airport (…)” it said. It is unfortunate that these passengers ignored the reminder email, the statement continued.

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Ryanair is considered the pioneer of low-cost airlines in Europe. Instead of the service-oriented offers of classic airlines such as Air France or Lufthansa, the product sold with Ryanair usually consists only of the seat. All extras such as food or luggage cause additional costs for those who want to travel – a paper printout of the boarding pass at the airport is obviously one of the extras that are subject to a fee when planning a Ryanair flight.

Sources: Twitter (now “X”), BBCDPA

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