2023-11-03 13:38:43
The philosopher Claudio de Sanctis, 50, has been working for Deutsche Bank since 2018. Since the summer of this year, he has been on the board responsible for private customers. Image: Frank Röth
After the IT merger of Deutsche Bank and Postbank there was great chaos. Here, the new Deutsche Bank private customer board member Claudio de Sanctis talks about the anger of customers and the planned elimination of 250 branches.
Mr. de Sanctis, you have been the board member for private customers at Deutsche Bank since July and are also responsible for Postbank, which is part of the group. Did you think back then that she would cause so much trouble?
Dennis Kremer
Editor in the “Value” department of the Frankfurter Allgemeine Sonntagszeitung.
No, I did not expect the development of the past few months. The fact that we transferred Postbank customers’ data to Deutsche Bank’s systems was a necessary and long overdue standardization. We deeply regret that this caused disruption and inconvenience for customers.
Thousands of people had and sometimes still have difficulties getting their money. Have you ever been to a branch to see how heated the atmosphere is?
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