2023-11-16 10:11:32
The problems in Postbank’s customer service are only slowly disappearing. Six weeks before the deadline by which the Deutsche Bank brand would like to return to normal operations, it still has a lot of work to do to completely clear the backlog that arose after the IT migration at the beginning of the year.
There were major problems, particularly with the release of previously seized accounts. It was sometimes delayed for months. There were also difficulties with the real estate financier DSL Bank, which belongs to Postbank and therefore also to the Deutsche Bank Group. There, deletion permits were only granted with an enormous delay. Homeowners who financed their property there and wanted to sell were unable to complete the transaction.
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