Open Infra, a fiber supplier, has come under fire for their business practices, as consumers have reported them to the Consumer Agency over 100 times in the past few months. The company, which provides fiber internet services, has been accused of prioritizing profits over providing reliable and affordable internet to their customers.
The controversy began when Open Infra announced the launch of PremiumPay, a new service that promises faster internet speeds for an additional cost. This decision has sparked outrage among villa owners, who accuse the company of “greed” and exploiting their position as the main fiber supplier in the area.
In response to the backlash, Open Infra CEO Erik Stiernstedt defended the company’s actions, stating, “We have no business idea to deceive people.” He maintained that the decision to introduce PremiumPay was necessary in order to improve the quality of their services and invest in the infrastructure needed to keep up with growing demand.
However, many consumers remain unconvinced and have expressed their frustration with Open Infra’s lack of transparency and accountability. Some have even threatened to cancel their internet subscriptions altogether if the company does not make changes to its pricing and service offerings.
The ongoing dispute between Open Infra and its customers highlights the challenges of providing reliable and affordable internet access in today’s digital age. As the demand for high-speed internet continues to grow, it is crucial for companies like Open Infra to find a balance between profitability and meeting the needs of their customers. Otherwise, they may risk losing their consumer base and facing further scrutiny from regulatory authorities.
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