Procedures and documents for assistance via telephone at INSS (135)

2023-12-06 10:20:06

Rosangela Quinelato December 6, 2023

As a retiree or pensioner of INSSit is important to know the service process via telephone by calling 135 to obtain information and clarify doubts about your benefits.

Telephone 135 is a valuable tool for accessing services from the National Social Security Institute.

See below the procedures and documents required to request assistance via telephone at INSS:

Procedures for requesting assistance via telephone at INSS (135):

Preparation of documents: Before calling 135, it is important to have some documents on hand, such as your CPF number, benefit number, date of birth and, if possible, your identity card. Having these documents available will facilitate the identification and consultation process.
Choosing the service option: When calling 135, you will be directed to a menu of options. Listen carefully to the available options and select the one that best suits your needs. For example, you can choose options related to information about your benefit, updating your registration, scheduling services, among others.
Wait in the queue: Depending on the time and demand, there may be a wait to speak to an attendant. Be prepared to wait in line and be patient.
Speak to an attendant: When an attendant is available, you can raise your question or request. Be clear and objective when describing the reason for your call, as this will make service easier.

Important documents to access assistance via telephone at INSS:

CPF: Your CPF number is essential for personal identification and accessing information about your benefit.
Benefit number: Have your benefit number on hand, as this will allow the attendant to locate your information more easily.
Identity Card (RG): Although not mandatory, having your ID card can be useful to prove your identity during the call if necessary.
Other documents: Depending on the nature of your query, you may need other specific documents, such as proof of income or proof of life. Be prepared to provide these documents if requested.

Remembering that telephone assistance at INSS (135) is a convenient alternative to clarify doubts and make some requests, but for more complex services, such as reviewing benefits, it may be necessary to schedule an in-person appointment at an INSS agency.

Be sure to note your call protocol number for future reference and keep track of your requests to ensure they are met according to your needs.