2023-12-20 08:11:08
Published on Dec 20 2023 at 7:08 Updated Dec 20 2023 at 7:11
“Mr Bassères, ask someone who has been on a fixed-term contract with us. She will confirm everything we do. » Twelve years later, almost to the day, Christophe*, then number two at the Pôle emploi agency in Villeneuve-d’Ascq, relives the exchange as if it were yesterday. Less stress. His interlocutor? Jean Bassères, the new boss of the public operator who, barely appointed in 2011, began a tour of France of establishments. Christophe’s troops are treated to a real bombardment of questions. As for a report of astonishment.
Why individual offices? Why this poster crossed out with the word “simplicity” in large letters? Above all, why is the image of Pôle emploi not good? For Christophe, today a career referent in Liévin (Pas-de-Calais, 65 advisors for 6,000 registered job seekers), the answer is self-evident: if the image of Pôle emploi, born from the painful merger three years later early from ANPE and Assedic, is not good because people do not know everything we do there.
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