2023-12-25 17:38:27
It’s a great holiday classic. Like every year, many people are not satisfied with the gifts they received. Rather than reselling them on online platforms like Leboncoin, eBay or Rakuten as many do, it is possible to bring back your gift, under certain conditions, to exchange it or even have it refunded.
When shopping in stores, it’s best not to make a mistake. The law does not require the merchant to take back the gift, unless it is defective. Despite the law, store salespeople are often understanding and offer this option or a commercial gesture.
Return the object to its original state
If reimbursement is not guaranteed, many offer an exchange or a credit of the same value. It is important to note that it is not always possible to redeem your gift right after the holidays, when store stocks are still at their lowest.
To maximize your chances of obtaining a gesture from the seller, it is essential that the item is still in its original condition. It is therefore better that your game is still in a blister pack and has never been unpacked or that the label on your clothing has never been removed.
In addition, proof of purchase is almost systematically requested by sellers, which is why it is better to play the honesty card with the person who gave you the gift and ask them to give you the invoice or receipt cash register.
Two weeks withdrawal for online purchases
For purchases on the Internet, the law protects consumers differently. The latter in fact automatically benefit from a 14-day right of withdrawal. However, there are several exceptions. Personalized items, goods that deteriorate or perish quickly, or even travel are excluded from this right. While clothing and devices may have been tried on, CDs, DVDs and video games must be returned sealed in their original packaging. In addition, the costs of returning the gift will be your responsibility.
Please note that the 14-day period is the minimum legal period and that the professional can therefore offer a longer period to his clients. The 14-day period begins the day after the conclusion of the contract or delivery of the goods.
To exercise a right of withdrawal, you must send the seller a standard withdrawal form provided with the contract, or a other writing expressing your desire to retract, indicates the Public Service. As for reimbursement, the seller must reimburse the customer no later than 14 days following the date on which he was informed of the withdrawal decision, unless there is a justified delay.
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