2024-04-01 13:44:17
(ANSA) – ROME, 01 APR – Boom in incorrect practices by energy operators to the detriment of users with the end of the protected gas market, which ceased on 10 January. Among these stand out unilateral changes to contracts that are not adequately communicated and the unsolicited activation of supply contracts. This was stated by Consumerismo No Profit, which released a report on the phenomenon relating to the first quarter of 2024. As part of the +Tutela- project created in collaboration with “Reclami gas e luce” (portal specialized in disputes between users and energy managers) and Udicon – which collects user reports regarding problems connected to electricity and gas supplies, Consumerismo has drawn a picture from which emerges how in the first three months of the year there was a surge in unilateral modifications of contracts by suppliers: the The central problem concerns the failure of consumers to receive notice of change in tariffs, a practice which does not comply with the provisions of the code of commercial conduct established by Arera which requires the sending of a written communication to the consumer at least three months before the effective application of the new tariffs, with the changes becoming effective only from the first day of the month following the date of receipt of the notice. (HANDLE).
2024-04-01 13:44:17