2024-05-14 13:44:55
Checking in baggage on departure and not finding it again on arrival is one of the great fears of passengers. A fear far from unfounded since 26 million suitcases were lost in airports around the world in 2022. But an article from Forbesrelayed by Quartz et Coreyreveals that there is among them a very good student who has never lost a single suitcase since he was put into service in September 1994.
This excellent student is the Kansai International Airport, which is located south of the city of Ōsaka in Japan. The feat is all the more notable since it is a hub for several airlines such as Japan Airlines, All Nippon Airways and Nippon Cargo Airline and baggage problems occur most often during international travel. . This airport welcomed a total of nearly 14 million passengers in 2023 and expects 37 million in 2025.
Flawless organization and communication
To keep everything running smoothly on departure and arrival, Kansai Airport requires a detailed list of each shipment. Rigorous monitoring, good organization and great organization are also necessary to achieve this result of zero losses. “It is important for multiple staff members to share information to avoid errors arising from incorrect assumptions,” says Tsuyoshi Habuta, who oversees baggage operations at CKTS.
The main difficulty is that airlines are not the only ones responsible for baggage and work with carriers, which increases the risk of loss. A somewhat special gantry has been being tested at Paris Charles de Gaulle airport since fall 2022 to make it easier to find suitcases. The system takes photos of the suitcases and develops a digital tag to enable faster searching in the event of loss.
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