2024-05-22 07:53:22
Because the home affect of Chinese language e-commerce firms grew, the Korea Communications Fee included AliExpress in its analysis of how effectively it protects shoppers. The Korea Communications Fee additionally imposed a tremendous of 1.4 billion gained on telecommunications firms that marketed to deceive shoppers.
On the twenty second, the Korea Communications Fee held a plenary assembly and introduced that AliExpress had been newly included on this 12 months’s analysis of telecommunications carriers’ consumer safety work. As a way to stop injury to telecommunication service customers and be certain that complaints are dealt with promptly, the Korea Communications Fee is evaluating firms’ consumer safety practices and making the outcomes public. Corporations with wonderful analysis outcomes are awarded commendations and incentives reminiscent of reductions in fines imposed underneath the Telecommunications Enterprise Act are additionally supplied.
An official from the Korea Communications Fee mentioned, “We took into consideration the scale of customers and the speed of civil complaints,” and added, “The variety of AliExpress customers elevated quickly from 5.03 million in 2022 to eight.52 million final 12 months.” In response to the Client Federation of Korea, the variety of AliExpress shopper complaints reported to the ‘1372 Client Counseling Heart’ final 12 months was 465, greater than 5 instances greater than the earlier 12 months (93 instances).
On the plenary assembly on today, the Korea Communications Fee determined to impose a complete tremendous of 1.471 billion gained on the 4 telecommunications firms that made false, exaggerated, and misleading commercials for broadcasting and communication bundle product providers. △SK Telecom 420 million gained △KT 438 million gained △SK Broadband 314 million gained △LG U+ 299 million gained.
This tremendous is the results of an investigation by the Korea Communications Fee into 1,621 on-line and offline commercials from 4 telecommunication firms between July and December final 12 months. Because of the investigation, violations reminiscent of false, exaggerated, and misleading promoting have been the commonest, at 465 (28.7%). The violation price by enterprise operator was the best at 32.7% for SK Telecom, adopted by KT (29.9%), SK Broadband (24.5%), and LG U+ (23.3%).
Reporter Kim Ha-kyung [email protected]
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2024-05-22 07:53:22