Temu, AliExpress, Amazon… UFC-Que Choisir requires extra sanctions on push-to-purchase interfaces

2024-06-20 12:24:13

The idea of false promotion, deceptive costs… Some on-line enterprise websites use “darkish processes”, or fraudulent interfaces, to affect their prospects, which is prohibited by European legislation, oppose UFC-What to decide on this Thursday, calling for extra sanctions in France and Europe.

Not one of the 20 most used on-line markets in France is free from “darkish processes”, or “manipulative processes” that affect the actions of their customers. That is the opinion of the buyer safety group UFC-Que Choisir, which desires to know whether or not the European regulation on digital providers (DSA), which clearly prohibits “darkish strategies” and has been utilized in France to February 2024, is revered.

Useful interfaces, false handed values…

However not one of the websites like Airbnb, AliExpress, Amazon, Reserving.com, Carrefour, Cdiscount, Decathlon, E.Leclerc, eBay, eDreams, Expedia, Fnac, Leboncoin, Leroy Merlin, ManoMano, Rakuten France, Shein, Temu, Veepee, Vinted, i.e. the 20 most visited marketplaces by the French in line with the Skilled Affiliation of e-commerce (Fevad), is exempt.

“The most typical fraudulent interfaces embrace manipulative viewing types, requests to create a buyer account, strike-through costs, repeat makes an attempt, or restricted product shipments (fast traps) which might be pointless,” UFC- Que Choisir famous.

Temu “is the primary with the biggest variety of black techniques accessible on its website and in its tools,” defined UFC-Que Choisir, which is without doubt one of the preventing teams that has been accused of such Chinese language on-line buying and selling platform, accused of violating varied provisions of the DSA. “Temu is adopted in our place by AliExpress, one other Chinese language platform, then the American platform Amazon and the French Veepee”, referring to the group that wishes prospects “to have the ability to make unbiased selections”.

So he mentioned to alert the Normal Directorate for Competitors, Shopper Affairs and Fraud Management (DGCCRF) and the European Fee on “excesses of pros”, calling for “initiating extra investigations and banning these unacceptable practices” . The group acknowledged that it “won’t fail to take authorized motion within the occasion of the persistence of such practices”.