2024-07-01 10:10:11
Since final 12 months, the Superintendency has obtained a complete of 17,377 Petitions, Complaints, Claims and Distinctions (PQRD) associated to the airline sector. Of those, 92 correspond to instances of overbooking, representing 0.5% of the entire.
The Superintendency of Transportation has deployed a specialised staff in 26 airports within the nation to accompany air transport customers and defend their rights, particularly throughout the mid-year vacation season, the place a major enhance in passenger motion is noticed.
The entity has taken benefit of the event to recollect the obligations and duties of airways in direction of customers, notably in conditions of overbooking of flights. Since 2023, the Superintendency has carried out 4,963 intermediations at these airports, specializing in the safety and help of customers.
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Rationalization and Rules on Overbooking of Flights
Nancy Cristina Mesa, Delegate Superintendent for the Safety of Customers, explains that ticket overselling happens when an airline sells extra seats than allowed as a result of plane’s capacity to mitigate potential cancellations. Nonetheless, Colombia’s Aeronautical Rules (RAC) enable this observe just for as much as 5% of the flight.
Mesa stresses that, though permitted, this observe imposes a number of obligations on airways in direction of affected passengers. These embody:
Airline Obligations in Case of Overbooking
Relocation to the Subsequent Accessible Flight: Present the person with a seat on the following out there flight.
Boarding on One other Airline: If it’s not doable to relocate the person on a flight of the identical airline, they have to be boarded on one other airline as quickly as doable.
Financial Compensation: Compensate the person with a sum equal to 30% of the worth of the affected journey.
Compensation for delays
Relying on the wait time till the following out there flight, airways should provide:
It takes 1 to three hours: A snack and a phone dialog of as much as three minutes.
It takes 3 to five hours: Along with the snack and name, the airline should present meals (breakfast, lunch or dinner).
Delays higher than 5 hours: Along with the above, a compensation of 30% of the ticket worth of the affected route.
If the wait exceeds 10 pm (native time), the airline is obliged to supply lodging and switch prices between the airport and the place of lodging and vice versa, in case the passenger just isn’t at their place of residence.
Voluntary Agreements
The rules additionally enable customers to succeed in voluntary agreements with the airline to alter flights, which won’t be thought-about as overbooking.
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