2024-07-12 21:03:07
The bank has experienced problems in its transactional operations in recent days, which, according to sources from the bank explained to EL DÍNAMO, is due to the migration of banking services to a software company.
State Bank Over the last few days, there have been a series of problems in its services, where customers have complained difficulties in making payments, accessing the application or making withdrawals at ATMs and Caja Vecina.
Problems that are becoming more and more common, since last Friday, June 28, the system also crashed along with Banco de Chile, Falabella and Santander.
Among the comments that were most repeated by the bank’s users, they were related to the fact that it marked them “error” in operations. However, despite the above, The amounts of money were indeed deducted from the clients’ funds. for each attempt they made to make the payment.
Alejandra Bravo, who has a business with Caja Vecina, told THE DYNAMO how their clients were affected by this situation. “The most complicated was a client who She made a transfer for $40 thousand that was not reflected on three occasions, but $120 thousand were deducted from her account.he explained.
After that, Bravo explained that “we had to wait until yesterday to call Caja Vecina, since They were overwhelmed and were not receiving calls, and the claim was made. Today the Caja Vecina executive called me and told me that The vast majority of customers have already had their problems resolved and everything should be restored today.”
This case is joined by many others, who reported and made their statements through X, who denounced, in most cases, that said transfers had been made to an account identified as Batch Mambu.
Batch Mambu: What are the reasons for the failures in BancoEstado services?
Users who were affected by incorrect charges, sources within BancoEstado and familiar with the entity’s banking operations assured THE DYNAMO that the system’s intermittency mainly affected the RUT Accounts that were part of the process migration of financial services to core banking software company, Mambu. Along these lines, they stated that while this operation is being carried out, the problems could increase.
The banking entity closed the agreement with said company in 2021, in order to modernize and digitize your servicewhich is used by 13 million customers.
“We are very excited to work with Mambu because it aligns with our strategic vision of improve the experience for our customers and extend our products and services to more Chileans. “It is a key part of our effort to contribute to and support the digital evolution of the country,” said Eduardo Concha, manager of Technological Architecture & CORE Developments at BancoEstado at the time.
Edgardo Torres-Caballero, who was then CEO of Mambu Latam, said: “BancoEstado’s impact is immense and we can help them reach more people and increase access to financial products. Mambu supports your digital transformation by providing the necessary technology.”
More recently, Concha participated alongside a representative of Mambu in a seminar in which they explained the reasons for the migration of financial services for BancoEstado clients.
“We have indeed embarked on a process of changing our core, moving from traditional technology to a cloud-based core. It is something we can do and we can see the results. (…) We have had a very, very satisfactory job,” the Chilean executive highlighted regarding the agility of creating a RUT Account in a couple of days using this platform.
However, according to sources from the state bank, the implementation of the cloud banking platform has created complications for its own workers and clients.
The workers were the first to experience problems, because they were the first to migrate to the digital system of the company that has its headquarters in Germany and that also has among its clients Itau Group, BCI, Orange Bank, among others.
So far, about Five million RUT Accounts have been transferred to the aforementioned software. While users’ current accounts have not yet begun their migration, which raises concerns within the entity regarding how the financial service will function in the midst of this process.
THE DYNAMO BancoEstado was contacted to obtain more details about the implementation of this software and the interruptions that have been recorded in its Cuenta RUT services. However, the state entity declined to refer to the migration process to Mambu and the cost of contracting this service, as well as to make a public statement on the matter.