Telecommunications: MTN Benin modernizes its network for a better customer experience

by time news

2024-07-11 15:05:53

The telecommunications leader in Benin, MTN Benin, after officially launching its innovative “Kanhoun Network” program on May 10 in Ouidah, begins its second phase in the Abomey-Calavi area, a critical step in the modernization of Benin’s network infrastructure.

This program is essential to meet the growing demand for data and to provide excellent service to our customers. Scheduled to be completed in 2028, this five-year project includes adding new technologies as well as increasing the capacity of existing technologies.

Digital Transformation underway
The “Kanhoun Network” program by MTN is a major investment in the modernization, improvement and expansion of the telecommunications network. It will not only provide a faster and more reliable service, but will provide the people of Benin with significantly increased connectivity speed, improved connection reliability and expanded network coverage. These improvements will enable users to enjoy a superior digital experience, facilitating access to information, communication and online services, as the Beninese government strives to digitize its publicly accessible public services in anytime and anywhere on the national territory.

Commitment to Better Customer Experience
“As the leading telecommunications provider in Benin, MTN understands the importance of a strong network infrastructure to provide our subscribers with the benefits of a modern, connected life, while driving economic growth,” said Uche OFODILE, Director of MTN Benin. The “Kanhoun Network” program highlights our commitment to providing our customers with the best possible connectivity experience. We have already started to implement it in the areas of Ouidah and Abomey-Calavi. Around fifty 2G, 3G and 4G sites were affected. And we will gradually continue the deployment in other regions of Benin.”
In ensuring the least disruption to network performance, MTN Benin “recognizes the possibility of intermittent service disruptions during the upgrade phases and advises its subscribers to be patient during this critical process. However, our technical services and customer service team are available and can be reached at 62620000 by WhatsApp and on mobile at 111.”

Concrete Benefits for Subscribers
This modernization has many advantages. Faster connectivity will enable uninterrupted browsing and video streaming, while increased connection reliability will ensure smooth and stable communication. In addition, expanding network coverage will facilitate access to a wider range of digital services, including online education platforms, telemedicine and e-commerce.

Economic and Social Impact
The “Kanhoun Network” program is not limited to technical improvement. It also aims to generate positive economic benefits for local communities. Entrepreneurs and small businesses will benefit from a strengthened network infrastructure, allowing them to reach a wider customer base and actively participate in the digital economy. This transformation will promote economic growth, job creation and shared value.

Continued Commitment to Digital Inclusion
MTN is consistently committed to advancing digital inclusion and supporting communities through innovative telecommunications solutions.
In the next four years, the company promises to invest almost sixty-six (66) billion CFA francs in network infrastructure, which shows its determination to actively participate in the development of the digital ecosystem in Benin.

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