After the fire at Catania airport last year, refunds were promised. But so far there is no trace of him.
Il July 16, 2023fire to the airport Off Catania Fontanarossa caused immediate disruption and damage to passengers promise refunds and compensation for passengers whose flights were canceled or diverted. Refunds have, so far, not found.
In the presence of exceptional circumstances such as fire, there were airlines the obligation to reseat passengers on another flight. Widespread practice in relation to any cancellation, in addition there was a duty to provide assistance for cancellations and delays and diversions. Many passengers were rerouted other airports of Sicily, Comiso or Palermo, and were forced to meet the transport costs.
By virtue Community Regulation no. 261/2004 if a city or region is served by multiple airports and an operating air carrier offers boarding to passengers on a flight to a destination airport other than the one booked by the passenger, the costs of transferring the passenger from the airport of arrival to the airport for which the reservation was made or another nearby destination, agreed with the passenger, carried by the operating air carrier. But all this did not happen, something went wrong. And hundreds of passengers are still waiting today compensation that never seems to come.
“The report of the experts appointed by the Prosecutor’s Office has yet to be filed, so no predictions can be made at this time. However, without prejudice to the ongoing criminal proceedings that Confconsumatori will follow in favor of passengers in the event that a fault of the management company arises due to the event, among other possibilities we can hypothesize non-contractual liability.” we read in the note that published Correspondence Sicily. “In this case, passengers could request compensation from the management company for the damages suffered. Tourists could also seek compensation for non-monetary damage from a ruined holiday.”
A year after the disaster, tourists are still not identified, no refunds.