2024-07-24 08:14:00
The Germans are decry as sina complainers. Especially on vacation, they criticize their accommodation, ask for a better room or ask for a price reduction. After their return, some try to take legal action to claim part of the cost of their trip back if their holiday was spoiled by bad food or noise from construction sites. But a cockroach crawling through the bathroom isn’t a travel inconvenience that justifies packing your suitcase ahead of time.
Complaints about travel: always do everything in writing
In principle, neither the intermediary travel agency nor the travel website can be responsible, but only the organizer. Small things on site should first be sorted out with the hotel manager as a goodwill gesture. If the accommodation does not correspond to the description in the travel document, for example if the declared sports equipment is missing, these must be complained immediately according to the travel law.
For package tour, the local tour guide will be the contact person. You must first give him a chance to correct the situation. This is the only way the customer can secure the right to a reduction in the cost of the trip, or even to cancellation or compensation.
German case law also requires vacationers to document reported defects with photos and written statements from fellow travelers. Therefore, you should have a certificate of complaint letters acknowledged by the travel guide.
Frankfurt table
If your efforts are unsuccessful, the traveler has four weeks after his return to file a claim for return – by registered mail with acknowledgment of receipt. Since the trip is paid for in advance, the lawyers often argue about the amount of the compensation.
In legal practice, the “Frankfurt Table” has presented itself as a guideline: lost or dirty water when approved: 10-20 percent; monotonous list: 5 percent; Noise during the day: 5-25 percent.
Also read:
– Vacation money: Don’t put everything on one card
– Empty buffet and wrong cabin: How to properly complain about cruises
– From Kama Sutra to drinking binge: Here’s how hotel guests complain about entertainment programs
#Complain #trip #money #vacation #damages