(Web Desk) Drivers of online taxi service Uber ignore the algorithm and charge passengers their own fares.
The price ratio between Uber Technologies (Uber.n), Estonia’s Bolt and local startups Little and Fares has pushed fares to levels that are unacceptable to many online drivers, leading them to Passengers have been forced to settle the fares themselves.
In this regard, Judith Chepkoni, who has been working as a taxi driver in Kenya’s capital Nairobi for eight years, says that she has never seen such a bad business situation.
According to the report of the foreign news agency Reuters, online driver Chepkoni said that most of us have borrowed cars and household expenses have increased significantly.
“I try my best to convince my customers to pay more fare, if they can’t pay the required fare, we cancel the ride,” he said.
About half of the passengers eventually agree to pay more than the fare listed on the application, a source of good income for online drivers, Chepkony said.
When the opinion of the Uber management was taken in this regard, the Uber spokesperson said that this type of agreement is a violation of the company’s guidelines. We have asked our drivers to work according to Uber’s rules.
Imran Manji, the head of Uber in Africa, told Reuters that they are looking into cases of drivers overcharging passengers. Report.
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In the above situation, many online drivers say that they use the walkie-talkie application ‘Zillow’ to negotiate a higher fare with the passenger, these online drivers have also prepared a fare guide which they Print and laminate and display prominently in their vehicles for passengers to see.
A Reuters correspondent scrutinized the guide and found that it set a minimum fare of 300 shillings, higher than the 200 shillings set by Uber and Bolt.
“We first ask the passenger where he wants to go,” said Eric Nyamoya, a driver in Nairobi. And how much fare is showing on the app, then we recommend the fare according to our guide.
If he agrees then fine otherwise we refuse to negotiate further as the current fares are not adequate for fuel, spare parts and repairs and other expenses of the vehicle.
2024-08-20 05:29:33