For these customers, losses will be compensated primarily for the use of the generator. A fixed amount for the use of the generator is paid both to customers who have purchased it and to customers who have rented it. Depending on whether the generator was purchased or leased, a dated rental document and payment receipt or dated purchase receipt will be requested.
Customers will also be reimbursed for fuel costs for each hour the generator runs. You will then be asked to provide a payment receipt or bank transfer statement with the specified fuel purchase date.
In case of food spoilage due to prolonged power outages of 72 hours or more, a fixed amount will be compensated based on the principle of reasonableness and taking into account average food prices in the market. When submitting a claim for damaged food, you will need to provide a photo of the damaged food or freezer, refrigerator, or a copy of the receipt for the purchase of the food.
If customers have a reasonable need for accommodation as a result of power outages lasting 72 hours or more, they will be reimbursed for the associated costs at a flat rate per night. Proof of reservation with dates and payment receipt or bank transfer statement will be required to support them. True, these costs will not be compensated if an application for compensation for losses related to the use of the generator is submitted at the same time.
“In compensating direct losses, maximum limits have been set: up to EUR 50 can be compensated for spoiled food; after purchasing or renting a generator, the amount of damages amounts to 36 EUR per day, fuel – 69 EUR per day. We will also compensate losses for accommodation – EUR 52 per day. It is important to emphasize that the maximum amount of compensation for direct losses will reach 200 EUR”, says ESO public relations representative Rasa Juodkienė.
Claims for damages can also be submitted for electrical appliances damaged during the removal of the effects of the storm, which are not subject to the maximum amount limit.
According to R. Juodkienė, the rules for the supply and use of electricity provide that the amounts of compensation calculated according to the procedure established by VERT are included in the direct losses incurred by the customer.
“ESO’s activities are strictly regulated, so we must comply with the established rules and regulations. If a customer whose electricity supply was interrupted for more than 72 hours will be compensated for, for example, EUR 200 in direct losses, and the compensation calculated after the VERT decision on the presence of an emergency for the untimely renewal of electricity supply will amount to, for example, EUR 250, ESO will additionally pay the customer will pay EUR 50 compensation. The total amount to be paid to the client will be 250 EUR”, emphasizes R. Juodkienė.
If the customer whose electricity supply was interrupted for more than 72 hours, ESO will compensate, for example, EUR 200 of direct losses, and the compensation calculated by the decision of the VERT will be less, e.g. EUR 50, in this case this EUR 50 The EUR payment to the customer will be fully credited to the already paid amount of EUR 200 and no additional payment will be made. In other words, the compensations paid by the ESO calculated in accordance with the procedure established by VERT, as required by the applicable legal acts, are included in the amounts compensated for direct losses.
The request for compensation must be submitted by the owner of the facility where the power supply was interrupted and it was restored later than 72 hours later. If there are two back-to-back outages during a storm and the customer has less than 6 hours of power between those outages, the time of both outages is added together and treated as a single outage. The client will be informed by e-mail about the progress and deadlines of the examination of the application. by post There is also an FAQ section here to help customers find the answer they need.
ESO emphasizes that reasonable losses related to long-term power supply interruptions will be able to be compensated to private customers who suffered power supply disruptions for 72 hours or longer due to the storm that hit Lithuania at the end of July. The application can be found in the ESO self-service, in the section “Applications” and by entering “Request for damages” in the search box of the list of all applications.
For business customers, the procedure for calculating compensations for untimely renewal of electricity supply and compensation for losses does not change, their requests will be processed as before. ESO will send a notification to all business customers who will be entitled to compensation after the decision of VERT regarding the presence of an emergency due to untimely renewal of electricity supply. After receiving such a notification, the business client will have to submit a request at the ESO self-service or by e-mail. In the meantime, requests for compensation of direct losses, together with documents justifying such distances, are submitted by business clients by e-mail. you can submit it now by mail [email protected].
2024-08-20 12:58:32