Customers lose access to e-books – this is what you should do

by times news cr

2024-08-21 02:37:41

Following the Weltbild bankruptcy, audiobooks and e-books purchased there will soon no longer be available for download. Customers should act quickly.

The insolvent online retailer Weltbild is ceasing its business operations. This has consequences for owners of Tolino e-book readers who bought their books and audiobooks digitally there, as Weltbild writes in an email to its customers.

The news has been obtained by the IT magazine “Golem”, among others, which quotes from the email with the subject “Important customer information: Closure of operations as of August 31, 2024”. The company points out that access to e-books and audio books purchased from Weltbild is only possible until the end of August, it says.

Weltbild has published instructions on its website on how customers can save their content offline. Purchased e-books and audio books can be downloaded and saved “on your personal device” such as a PC, tablet or smartphone, the company writes.

You can then either leave the content stored on your PC there or upload it to another bookseller such as Thalia, Hugendubel or bücher.de via the Tolino web reader.

This means you can continue to access the content you have purchased from Weltbild from anywhere with internet access. A prerequisite for this is that you have a customer account with one of these other providers.

Weltbild announced last week that it would cease business operations permanently at the end of August following its insolvency filing in June.

Provisional insolvency administrator Christian Plail said the company’s 14 stores were still holding clearance sales and would then be closed. Online purchases would still be delivered until the end of the month.

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