2024-08-24 18:49:40
The Maipú commune is leading the complaints that Sernac is receiving from customers who were left without electricity due to the passage of the latest frontal system.
The National Consumer Service (Sernac) has received more than 26,000 complaints against electricity companies since August 1 to date due to power outages caused by the latest frontal system.
According to the X-ray of power cuts prepared by the agency, it was initially estimated that These cuts affected more than one million one hundred thousand customers..
The The Metropolitan Region was the most affected, with more than 700 thousand homes without electricitywhich in many cases lasted for more than 17 days.
Sernac confirmed that it has been monitoring the situation, with the purpose of those affected receive the most appropriate compensation.
The municipalities with the most complaints to Sernac for power cuts
According to the details provided by Sernac, “since the cuts began, The service has received thousands of complaints against electric companies from all over the country.“.
In this regard, he stated that “from August 1 to date, Sernac has received a total of 26,846 complaints from affected customers, with nearly 80% from the Metropolitan Region alone“.
The detail provided by the service pointed out that the communes that present the most complaints from their inhabitants are those of Maipú (2,460); Pudahuel (1,624) and Lampa (1,477).