2024-09-03 21:11:26
The Diaco Financial Services Protection Unit will provide assistance to people who need to place a Complaint or claim related to your credit card. In addition, it is the entity responsible for ensuring compliance with the rights of users and obligations of the providers of this payment method.
Diaco’s Financial Services Protection Unit came into operation
Last Sunday September 1, 2024 entered into the Credit Card Law in Guatemala is in force, Decree 2-2024 of the Congress of the Republic. This new regulation brought changes in the operation of credit cards in the country, as well as the introduction of a new entity which will ensure compliance with the rights and obligations established by law: the Financial Services Protection Unit —UPSF— within the Directorate of Consumer Care and Assistance —DIACO—.
What is the Financial Services Protection Unit?
The UPSF, established by Article 35 of the Law, is an agency dedicated to safeguarding the rights of users of credit cards, debit cards, and other financial services. Its main function is to ensure that consumer rights are respected and fulfilled, as well as to ensure that financial service providers comply with their obligations. This unit acts as an intermediary in conflicts between users and issuers of this means of payment, providing an additional resource for the resolution of disputes that may arise around financial services.
Services offered by UPSF
The UPSF has the mission to address complaints and complaints submitted by people who use credit cards, guiding them on their rights and obligations. It also provides information on the procedures applicable to resolving conflicts, ensuring that users have access to the necessary assistance to defend their rights.
It is important to mention that the handling of complaints from credit card users follows a specific procedure, established in article 39 of the Law. In the first instance, the cardholder and the card issuer are expected to try to reach a conciliation agreement. The issuer has a period of 15 days to respond to the user in writing regarding the resolution. If a satisfactory agreement is not reached, the cardholder can file a formal complaint with DIACO through the Financial Services Protection Unit.
How and where to request assistance?
DIACO has reported that since September 1, its specialized staff is available to assist credit card users in resolving conflicts or disputes. UPSF services are accessible through various channels, both in person and digitally and by phone, to ensure that everyone can receive the help they need.
For those who prefer in-person assistance, they can go to the Complaints Service Center located at 6th Avenue 0-35, Zone 4, in the Plaza Shopping Center Zone 4 of Guatemala City. There are also DIACO offices in the interior of the country, including offices in the departmental capitals, as well as in Villa Nueva and Mixco.
On the other hand, assistance is also offered through the call center, available at number 1544, with service from Monday to Sunday. Additionally, users can access the official website www.diaco.gob.gt, to file complaints or request information.
Did you know that the famous reality show Is Shark Tank coming to Guatemala? It will be the first country in Central America with its own version and it will definitely be the ideal opportunity for entrepreneurs to present their ideas to potential investors. Find out how to apply and all the related news at: