2024-09-19 16:33:30
For not complying with the maximum deadlines provided for in the regulation to carry out the activities under its responsibility within the porting process and for ignoring the rights to information and choice of its users, the Superintendency of Industry and Commerce sanctioned Colombia Telecomunicaciones– Movistar fined $718,229,188, equivalent to 740 legal minimum monthly wages at the time of the violation.
In this regard, the Directorate for the Protection of Users of Communications Services of this Superintendency, ensuring compliance with the provisions on consumer and user protection of telecommunications services, investigated the operator on the occasion of some complaints of irregularities presented during the number portability process.
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The investigation revealed that the operator activated a mobile line that was being ported, without having delivered the SIM card to the user, and also generated an unwanted porting procedure for a user.
These conducts resulted in the violation of provisions relating to portability, the right of users to freely choose and change providers and to receive from providers clear, truthful, sufficient and verifiable information about the services offered.
Against Resolution No. 50933 of 2024 – administrative sanctioning act – the appeal for reconsideration before the director of investigations for the protection of users of communications services and the appeal before the delegated superintendent for consumer protection are admissible.
It should be remembered that this monitoring entity ‘punished’ the Uros SAS Clinic for violating the price control regime for medicines and medical devices, by selling medicated Coronary Stents above the maximum price set. In this regard, the healthcare entity indicated that it will not comment on this matter because it is an administrative process that is in progress.
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