2024-10-01 13:50:29
The agency indicated that consumers have complained of irritation, significant hair changes and large amounts of hair loss.
The National Consumer Service (Sernac) officiated L’Oreal After receiving a series of complaints about the adverse effects that would be caused by the use of the shampoo from the Elvive Hydra Hyaluronic line.
The agency indicated that consumers have complained about irritation, relevant hair changes and hair loss in large amounts, pointing out that although a security alert has not been issued by the ISP, it announced that it will investigate the situation.
Along these lines, he urged consumers to If you have any problems when using the shampoo, report the situation on its official website, providing information such as product batch, expiration date, time of use, among others that are considered relevant.
Sernac specified that it asked L’Oreal to report the results of laboratory analyzes that are associated with the quality of the product, performance and biochemical composition of the line of products associated with Elvive Hydra Hyaluronic.
Along with this, he released one of the testimonies collected, where A user from Chiguayante explained that “I have been using the Elvive shampoo line for a long time, but for approximately 5 months I bought the Hydra Hyaluronic line, At first everything was fine, but until a few months ago I realized that my hair was falling out too much and I associated it with stress, never thinking that it was the fault of the products.”
“I went to the psychologist and they prescribed biotin vitamins to control my hair loss. But I already have hair, every time I brush my hair, hundreds fall out. It should be noted that I have never had hair loss problems.which now I find out through RRSS that there are many girls from Chile in the same situation as me who use the same line of Hydra Hyaluronic products and are massifying this information, please provide a solution so that they can cancel this product, and they can give us a solution to the problem. affected people, I attach photos of my hair loss,” the consumer continued.