Given the recent cancellation of the concerts of the tour Annex Fugitivesin Mexico City, by the artists Alfredo Olivas and Julión Álvarezas well as the change in the date of the presentation that would be offered Christian Nodal in it Palenque of Pachucathe Federal Consumer Protection Agency (Profeco) reported that the affected people have the right to receive a refund of what was paid for entry to the event.
The Attorney General’s Office indicated in a statement that in the event of cancellation, in accordance with Article 7 of the Federal Consumer Protection Law, suppliers are obliged to inform and respect prices, dates, modalities, reservations and conditions under which they had been made. offered, obligated or agreed with the consumer to provide the service.
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In the case of the cancellation of the Prófugos del Annex tour, planned for October 3 and 4 at the Plaza de Toros México, TicketCity México TicketCtity.mx, who served as the event’s ticket office, announced that those who purchased tickets online , using a bank card, they will automatically receive the refund with the plastic they made the purchase, the time depends on each bank. For those who purchased them at the Plaza de Toros box office, payments will be made there.
The company indicated that refunds will include service charges. If the event does not take place on the scheduled and agreed date, those affected are entitled to compensation in an amount of no less than 20 percent of the price paid.
If the event changed to a new date, as in the case of the Christian Nodal concert, rescheduled for next October 14 and whose tickets were sold by the provider TopTickets, consumers can redeem the tickets on the new date or request the refund, which must include the cost of the ticket and service charges.
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In order to request a refund, Profeco recommends having proof of payment (tickets, emails with digital tickets); The return will be made using the same payment method with which the purchase was made.
In the event that once the event is cancelled, the company does not return the value of the tickets or does not do so within the period established in the terms and conditions, Profeco reminds that a complaint can be filed through the Consumer Telephone: 55 5568 8722 and 800 468 8722; and in the emails [email protected], [email protected], [email protected]
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2024-10-06 11:19:50