Damyang-gun won the grand prize in the Kookmin Shinmungo transfer complaint handling evaluation. Damyang-gun (Governor Lee Byeong-no) announced on the 20th that it received the grand prize and prize money following last year’s excellence award as a result of the 2024 inspection of the status of civil affairs transfers to Kookmin Shinmungo hosted by Jeollanam-do.
The evaluation of the status of handling civil complaints transferred to Kookmin Shinmungo is an evaluation of the status of handling of major civil complaints (grievances, petitions, etc.) that are transferred to cities and counties among the complaints received by Kookmin Sinmungo in Jeollanam-do.
The evaluation contents are comprehensive in six items, including ▲ Compliance with the civil complaint processing deadline ▲ Efforts to process the civil complaint (proactivity, resolution efforts) ▲ Administrative implementation related to the civil complaint ▲ Compliance with the Civil Rights Commission civil complaint response form ▲ Compliance with the response notification method ▲ Complainant satisfaction. It was done.
County Governor Lee Byeong-no said, “We are making efforts to process transferred civil complaints within the deadline, while also increasing the satisfaction of complainants by notifying related administrative matters for resolution in a timely manner.” He added, “We will continue to do our best to process civil complaints quickly to the satisfaction of the citizens.” “It is,” he said.
Meanwhile, Damyang-gun recently announced that it has opened a new chapter in volunteer participation in which people with disabilities take the lead in volunteer activities.
According to Damyang-gun, on October 24, a team of volunteers who worked with the Association for the Physically Disabled to connect disabled and non-disabled people one-on-one participated in environmental cleanup around Gwanbangjerim along with local residents.
In addition, I actively participated in volunteer work by serving warm tea and guiding guests at the One Mind Festival for the Disabled held at Damyang Sports Complex on November 7th and the Sports Festival for the Disabled on the 19th.
Volunteering in which people with disabilities participate is not simply volunteer work, but plays an important role in many fields.
The way they overcome challenges in the face of disabilities has been a great inspiration to fellow volunteers and beneficiaries, and they are spreading positive awareness by sharing the experiences they have gained through volunteer work with other people with disabilities.
A disabled person who participated in volunteer work said, “I was really proud of the fact that I could communicate with people through volunteer work and help others.”
A military official said, “We will continue to provide a variety of support to create an environment where disabled people can actively participate in volunteer activities where they are recognized as important members of society rather than mere beneficiaries through volunteer work.”
Economy Queen reporter Choi Hana photo Damyang-gun
What initiatives has Governor Lee Byeong-no introduced to improve citizen engagement in Damyang-gun?
Time.news Editor: Welcome to our interview segment, where we explore the latest achievements and initiatives shaping our communities. Today, we have Governor Lee Byeong-no of Damyang-gun, who recently announced a remarkable achievement: winning the grand prize in the Kookmin Shinmungo transfer complaint handling evaluation. Governor Lee, thank you for joining us.
Governor Lee Byeong-no: Thank you for having me. It’s a pleasure to share our accomplishments and discuss our ongoing efforts for our community.
Time.news Editor: To start, could you explain what the Kookmin Shinmungo complaint handling evaluation is and why it’s so significant for Damyang-gun?
Governor Lee Byeong-no: Certainly! The Kookmin Shinmungo is an important institution for civil engagement in Jeollanam-do, and the evaluation measures how well local governments handle civil complaints transferred to them. It covers critical aspects like processing deadlines and complainant satisfaction. Winning the grand prize signifies that we are not only effectively addressing these complaints but are also committed to enhancing the experiences of our citizens.
Time.news Editor: That’s impressive! The evaluation criteria you mentioned include compliance with deadlines and efforts to resolve complaints. How does your administration ensure that these standards are met?
Governor Lee Byeong-no: We focus on training our staff to ensure they are well-equipped to handle complaints efficiently and empathetically. We have implemented strict timelines for response and follow-up, and regularly review our processes. Active communication with complainants is crucial; we ensure they are informed about the status of their issues and the steps we are taking to resolve them.
Time.news Editor: It sounds like communication plays a key role in your strategy. How has citizen feedback shaped your approach to handling civil complaints?
Governor Lee Byeong-no: Absolutely. We prioritize feedback from our citizens as it helps us identify areas for improvement. For instance, after receiving suggestions about our notification methods, we enhanced our communication protocols to be more timely and clear. This responsiveness not only aids in resolving issues faster but also increases overall satisfaction.
Time.news Editor: Speaking of satisfaction, you mentioned maintaining high levels of complainant satisfaction as part of the evaluation. How do you measure this, and what steps do you take to improve it further?
Governor Lee Byeong-no: We conduct surveys and follow-ups after complaints are resolved to gather insights about the complainants’ experiences. We examine their satisfaction levels and identify any pain points in our process. Based on the feedback, we continually refine our procedures and improve training for our staff. Our goal is to make every citizen feel heard and valued.
Time.news Editor: It’s clear that Damyang-gun is committed to transparency and improvement. Beyond handling complaints, you’ve also mentioned a new initiative focused on volunteer participation. Could you tell us more about that?
Governor Lee Byeong-no: Yes! We recently launched a volunteer program that encourages community members to actively participate in local governance and civic activities. We believe that involving citizens not only fosters a sense of ownership over local issues but also helps us tap into their insights and experiences. This initiative is about building a collaborative community where we all work together for the common good.
Time.news Editor: That’s a fantastic initiative! How do you envision this new chapter in volunteerism impacting civil service in the long run?
Governor Lee Byeong-no: I envision it leading to greater civic engagement and making our civil service more inclusive. When citizens volunteer and contribute their ideas, we can create policies and services that truly reflect the needs of the community. It will also foster trust between the government and the citizens, ultimately improving the overall quality of life in Damyang-gun.
Time.news Editor: Governor Lee, thank you for sharing these insights and your dedication to enhancing civic engagement and satisfaction within the community. We look forward to seeing how Damyang-gun continues to set a standard in complaint handling and community involvement.
Governor Lee Byeong-no: Thank you! I appreciate the opportunity to share our story, and I’m excited about what the future holds for us as a community.