Gochang-gun received an excellent evaluation (91.5 points) in satisfaction with civil affairs administration service this year. Gochang-gun announced on the 6th that it received an excellent evaluation with 91.5 points in this year’s self-administrative service satisfaction survey.
This survey was conducted to measure perceived satisfaction with civil affairs services and improve inconvenience and dissatisfaction factors to provide better civil affairs administration services to civil servants.
The survey was commissioned by an external professional investigation agency and was conducted targeting 500 people who visited Gochang-gun offices, offices, departments, subdivisions, towns, villages, and villages at the end of October.
The survey was conducted thru a telephone survey on 10 items in 4 areas: ▲staff response service (friendliness) ▲Business processing service (simplicity) ▲Amenity service (comfort) ▲Overall satisfaction.
As an inevitable result of the survey, the overall satisfaction index was 91.5 points, an increase of 1.4 points from 90.1 points last year. Regarding satisfaction by individual elements of the survey items, satisfaction with employee friendliness was the highest at 93.3, while convenience service (comfort) was slightly lower at 89.7.
In addition, in terms of satisfaction evaluation factors for civil affairs administration, the response was 94.4 points for employee response attitude and friendliness, 92.4 points for speed and fairness in business processing services, and 90.1 points for overall satisfaction.
Yoo Seong-ryong, head of the Gochang-gun Extensive Civil Service Department, said, “Based on the results of this evaluation, we will improve the shortcomings and increase perceived satisfaction by promoting a civil service service that approaches the residents of the county.”
Meanwhile, Gochang-gun announced on the 6th that it had paid 3.25 billion won in disaster relief funds to a total of 2,008 farmers who were affected by the downpour of rice, planthoppers, and ginseng due to heavy rain last September and the heat wave.
This year, the area damaged by rice planthoppers and rice loam in Gochang-gun was 1,711 ha, which was about 16% of the entire rice cultivation area of 11,094 ha in the county. In particular, as heavy rains in september and damage from rice planthoppers overlapped, farmers’ worries deepened.
Afterwards, this year’s rice planthopper damage was recognized as an agricultural disaster for the first time, and damage reports were received through town and village offices from October 8 to 21, and a total of 1.4 billion won, including 270 million won in military expenses, was paid for 1,475 ha.
In addition, damage from the ginseng heat wave due to record high temperatures and drought was recognized as an agricultural disaster for the first time in six years since 2018. Disaster relief funds worth KRW 1.6 billion were provided to 204 ginseng farms in the Gochang region.
Gochang-gun is a typical farming county where 40.4% of the total area is farmland and 38.3% are farmers, and response to agricultural disasters due to abnormal climate is emerging as a key task.
Accordingly, military support for agricultural disaster insurance premiums was expanded as a pledge project for the 8th popular election. Farmers can now sign up with only 10% of their own contribution in 2024,up from 20% in 2022. This is the largest budget among the 14 cities and counties in Jeollabuk-do.
in addition, in response to the need to expand facility houses that allow for farming in all seasons, gochang-gun is continuously promoting the construction of new rain shelter houses and the renovation of smart farms by investing approximately 9 billion won each year.
Gochang County Mayor Shim Deok-seop said, “We will do our best to protect farmers and create conditions and environments where they can farm with confidence through active damage investigation and support in the event of a disaster.”
Economy Queen reporter Hana Choi Photo: Gochang-gun
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what factors contributed to Gochang-gun’s high satisfaction score in civil affairs management services?
Interview: Gochang-gun’s Civil Affairs Administration Services
Time.news Editor (TNE): Welcome, Dr. Lee, thank you for joining us today! You have extensive experience in evaluating public administration services. Recently, Gochang-gun received an impressive satisfaction score of 91.5 points in their civil affairs administration service evaluation. What stood out to you about this survey?
Dr. Lee (Expert): Thank you for having me. What’s particularly noteworthy about Gochang-gun’s evaluation is not just the high score but the methodology behind it. This survey was commissioned to a professional examination agency, which adds credibility to the findings. It indicates the administration’s commitment to transparency and continuous improvement.
TNE: Absolutely. It’s a great point about methodology. The survey targeted 500 visitors to Gochang-gun offices across various departments and subdivisions. How critical do you think it is to have such a diverse sample in assessing public satisfaction?
Dr. Lee: Diversity in the sample is crucial. It ensures that different perspectives and experiences are captured. By including various demographics, Gochang-gun can pinpoint specific areas that might need improvement, such as particular services or departments that may not be performing as well. This comprehensive approach helps create a more accurate picture of public satisfaction.
TNE: In the context of civil affairs, what do you think are some common challenges that municipalities face, and how can they overcome them to enhance service delivery?
Dr. Lee: Common challenges include inefficiency, lack of dialog between departments, and inadequate feedback mechanisms from citizens. Overcoming these issues involves fostering a culture of accountability, investing in staff training, and implementing technology to streamline processes. Additionally, actively seeking feedback from citizens and acting upon it can significantly enhance service delivery.
TNE: Speaking of feedback, the survey aims to identify factors of inconvenience and dissatisfaction. Can you elaborate on why this aspect is vital for local governments?
Dr. Lee: Yes, addressing inconvenience and dissatisfaction is vital as it directly affects citizen trust and engagement with local government. When residents feel heard and see tangible actions taken to resolve issues, their overall satisfaction rises. It also fosters a sense of community ownership and enhances civic participation, which is essential for a healthy democracy.
TNE: Gochang-gun’s excellent evaluation is certainly commendable,but what should they do moving forward to maintain or even improve this success?
Dr. Lee: Continuous assessment is key. Gochang-gun should not rest on its laurels; rather, it should establish regular feedback loops – perhaps conducting shorter surveys more frequently or setting up suggestion boxes in offices. They could also host community forums to engage residents directly. sharing the results publicly and detailing actions taken in response can further build public trust.
TNE: Those are insightful suggestions, Dr. Lee. It’s clear that engagement and responsiveness are basic in public administration. How do you foresee the future of civil affairs services evolving in municipalities like Gochang-gun?
Dr.Lee: I foresee a greater integration of technology in service delivery—think online portals for service requests and AI for handling inquiries. Moreover, as citizens become more digitally savvy, there will be increasing pressure on local governments to modernize services to meet these expectations. This shift will ultimately enhance accountability and efficiency in civil affairs.
TNE: Thank you, Dr. Lee, for sharing your valuable insights. It’s encouraging to see Gochang-gun leading the way in civil services, and it will be interesting to observe how they implement your recommendations to enhance citizen engagement even further.
Dr.Lee: Thank you! I’m optimistic about the future of public services. It’s an evolving field, and with the right approach, local governments can indeed transform how they interact with their citizens.
TNE: Thank you for your time today, Dr. Lee. We appreciate your expertise!