FAJAR.CO.ID, JAKARTA — A video showing a man documenting the alleged refusal of coins by an employee of Bank Indonesia (BI) went viral on social media X.
The video was uploaded by the account @blackshark7890, and attracted public attention.
“It’s true that coins don’t sell anymore, right? How about it, Bank Indonesia, please respond to yoru employees,” wrote the account, quoted on Friday (13/12/2024).
In the video, the man who recorded the incident admitted that he was carrying 8 kilograms of coins to exchange.
However, before entering the BI building, he claimed that a BI security employee told him to throw away the coins.
“We were told to throw it away, BI employees told us to throw it away. We are emotional, 8 kilos of coins are still valid, how is BI’s service,” said the man, pointing to someone at the location.
He also stated that apart from being rejected by security officers, his coins were considered invalid for exchange.
Through it’s official website, Bank Indonesia explains that coins can be exchanged in accordance with applicable regulations.
Exchanges are limited to 250 pieces per denomination, while banknotes can be exchanged in multiples of 100 pieces per denomination. Money that can be exchanged must still be valid as legal tender.
Coin exchange can be done through BI’s mobile cash service,which can be accessed via the PINTAR application on the website. Another alternative is to go to the BI office or a commercial bank that collaborates in exchanging money.
Coin exchange can be done through BI’s mobile cash service, which can be accessed via the PINTAR application on the website. Another alternative is to go to the BI office or a commercial bank that collaborates in exchanging money.
How can individuals avoid issues when exchanging large amounts of coins?
Interview wiht Dr. Rina Sutanto: Insights on the Viral Coin Exchange Incident and Bank Indonesia’s PoliciesTime.news Editor (TNE): Thank you for joining us today, Dr. Rina Sutanto, an expert on financial services and currency exchange. recently, a video went viral on social media showing an individual frustrated with the refusal to exchange a large amount of coins at Bank Indonesia. what are your thoughts on this incident?
Dr. Rina Sutanto (R): Thank you for having me. This incident highlights a significant disconnect between customer expectations and banking regulations. The man in the video carried 8 kilograms of coins, which he intended to exchange but was told to discard them by a Bank Indonesia security guard. This response can understandably cause frustration, especially when individuals believe their money, even in coin form, shoudl be valid for exchange.
TNE: It’s captivating how quickly this incident caught public attention. Why do you think such situations resonate so strongly with the public?
R: The viral nature of this incident underscores a broader societal issue.Many people feel overwhelmed by the growing digitalization of currency and often feel deprived of the value traditional coins hold. When someone sees a fellow citizen facing difficulties with what they believe is their rightful money, it resonates deeply, especially in a culture that values hard work.
TNE: Indeed. The situation raises questions about currency usability and regulations. What guidelines does Bank Indonesia have for coin exchanges?
R: According to Bank Indonesia’s regulations, individuals can exchange up to 250 pieces per denomination of coins. This applies only to valid coins as legal tender, and there are options for exchange through digital services like the PINTAR application, and also in-person at BI offices or collaborating commercial banks. the policy encourages the public to use digital platforms for convenience.
TNE: The incident and public outcry make it clear that dialogue around these policies may be lacking. What improvements can be made in terms of Bank Indonesia’s communication with the public?
R: Absolutely.Bank Indonesia should consider enhancing their customer service training to ensure that all employees are informed about currency policies and can effectively communicate these to the public. Additionally, a proactive outreach strategy involving public awareness campaigns about the available exchanges through digital platforms could considerably mitigate similar frustrations.
TNE: That’s a great point. For individuals looking to exchange coins,what practical advice can you provide to avoid issues like those experienced by the man in the video?
R: Individuals should familiarize themselves with the current regulations on coin exchanges before attempting to do so. They can prepare by counting their coins,adhering to the denomination limits,and using digital services that Bank Indonesia provides.If they have a large amount, it’s also advisable to call ahead to their nearest BI office or collaborating bank to confirm they can accommodate the exchange.
TNE: Thank you, Dr. Sutanto, for your valuable insights. This incident certainly serves as a learning opportunity for both the public and Bank Indonesia to improve their interactions and services.
R: Thank you for having me. It’s essential to foster a better understanding between institutions and the public to ensure a smoother experience for everyone involved in currency exchanges.
This discussion informed readers about a recent viral incident involving Bank Indonesia and provided insights into currency exchange policies and best practices.