Hongcheon-gun will be piloting Hongcheon-gun’s main phone line, ARS (automated voice guidance), and text guidance service starting from December 16. Hongcheon-gun has begun improving its main phone service to improve the convenience of residents.
Hongcheon-gun announced that it will pilot run ARS (automated voice notification) and text guidance services through its main phone number from December 16th to 20th.
This ARS service will be operated in a way that connects simple and frequent inquiries such as passport issuance, car tax payment, and water bill-related complaints directly to the person in charge without connecting to an operator.
In addition, we plan to provide a service that will notify you via text message of the direct number when the call is connected and the call is busy or missed.
This is expected to significantly improve the quality of civil service services by shortening the waiting time for phone connections and enabling direct connection to the staff in charge without going through an exchange process.
Jeon Yeong-gil, head of the Administrative Department, said, “We have introduced ARS and text guidance services to provide better services to residents.” He added, “We hope that you will contact the Information and Communication Team for any inconveniences or suggestions that arise through this pilot operation. “If this is discovered, we will respond quickly to increase customer satisfaction with our civil service service,” he said.
Hongcheon-gun plans to continue operating the ARS and text information services unless there are any unusual circumstances, and plans to continue efforts to respond to citizens’ complaints conveniently.
Meanwhile, the Hongcheon-gun Urban Regeneration Support Center received attention by receiving the “Public Sector” Excellence Award in the Promotion and Marketing Awards at the “2024 Korea Urban and Regional Innovation Industry Expo” held at the Exco Convention Center in Daegu from November 13th to 15th.
This award is the result of receiving a high evaluation in the evaluation of the operation of the promotional booth recommended by field reporters selected by Yonhap News, the organizing agency, and the final award confirmation was made by the Urban Regeneration Industry Promotion Association.
Based on the experience of successfully operating the 2024 Hongcheon Wood Garden Expo, the Hongcheon-gun Urban Regeneration Support Center reproduced the main achievements and exhibition contents of the expo in the industrial expo promotional booth.
In particular, the booth configuration centered on resident-led urban regeneration projects received a great response due to its differentiated approach from other local governments.
Hongcheon-gun’s promotional booth attracted a lot of attention from visitors by realistically introducing examples of wood garden creation and regional revitalization, and on-site reporter evaluators highly praised the booth’s originality in emphasizing resident participation and faithfulness to the theme of ‘wood garden’. It had a great influence on the selection of the Excellence Award.
A Hongcheon-gun official said, “This award is very meaningful in publicizing the results achieved together with local residents. We will continue to develop urban regeneration projects led by residents in the future to strengthen regional competitiveness.”
With this award, the Hongcheon-gun Urban Regeneration Support Center plans to share successful cases of regional innovation and regeneration projects nationwide and focus on establishing itself as a sustainable development model.
Economy Queen Reporter Choi Hana
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