CHICAGO, Aug. 15, 2025 — Frustrated customers are leaving Verizon in large numbers, citing a series of anti-consumer changes and perceived network stumbles. A recent online discussion revealed a chorus of complaints, with many pointing to recent price hikes and the removal of long-standing discounts as the primary catalysts for their departure.
Customers Bolt Amidst Price Hikes and Perks Cuts
The exodus intensified this week following a spate of unpopular decisions by the carrier. In early August, Verizon removed loyalty discounts from its most dedicated customers and increased prices through activation fees and tablet plans. This was shortly followed by the removal of perks like free Apple Arcade and Google Play Pass from select plans. While some loyalty discounts have since been reinstated, many customers feel the damage is already done.
This sentiment was captured on a popular online forum where a user asked, “Why is everybody leaving Verizon?” The thread quickly garnered nearly 200 comments in 24 hours, with users detailing their reasons for switching.
Why are customers leaving Verizon?
- Recent price increases and the removal of loyalty discounts.
- Concerns about network performance and congestion.
- Dissatisfaction with customer service.
- Availability of cheaper alternatives on the same network.
The most common grievances echoed the recent policy changes, with many expressing disappointment over the slow erosion of benefits. Some users also voiced concerns about Verizon’s network, noting that they experience more congestion and frequent network switching compared to AT&T and T-Mobile. While network experience can vary by location and individual usage, the volume of similar complaints suggests a broader trend.
For many, the price increases have made alternatives more appealing. Mobile Virtual Network Operators (MVNOs) that utilize Verizon’s network, like Visible, offer similar service at a significantly lower cost. Decades-long customers feel particularly slighted by the incremental price hikes, including changes to the popular autopay discount.
The widespread discontent, fueled by a series of perceived anti-customer moves over an extended period, appears to be driving significant churn.
- Verizon customers are leaving in large numbers due to recent price increases and the removal of perks.
- Complaints include reduced loyalty discounts and higher fees for activation and tablet plans.
- Some users report network congestion and performance issues compared to competitors.
- Customer service quality and the availability of cheaper MVNO options are also key factors.
- Despite reinstating some loyalty discounts, customer frustration persists.
