Tigard Residents Urged to Reset CodeRED Alert System Passwords After Cybersecurity Breach
Emergency notification services remain operational for Tigard, Oregon, residents, but those registered for the city’s CodeRED public safety alert system are being advised to immediately change their passwords following a cybersecurity incident affecting the system’s vendor.
The city of Tigard disclosed on Tuesday, July 9, 2024, that personal information belonging to some residents – including addresses and phone numbers – may have been compromised. The incident stems from a broader cybersecurity event impacting OnSolve (also known as Crisis24), the vendor providing the emergency notification system. According to the city, the nationwide disruption perhaps led to the exposure of subscriber data linked to CodeRED.
“The city did not provide details about how the incident occurred,” a statement released by Tigard officials confirmed.
Did you know? – CodeRED is a crucial tool for disseminating emergency alerts, including severe weather warnings, evacuation notices, and public safety updates, directly to residents via phone, email, and text message.
The city warned that individuals signed up for CodeRED may have had their name, email address, password, phone number, and address exposed consequently of the breach. Officials are strongly recommending that all CodeRED users update their passwords without delay. Those who did not create a password for their account are not required to take any action.
For residents uncertain about their existing CodeRED account password, the city directs them to contact OnSolve’s customer service team at [email protected].
Pro tip: – When creating a new password,use a strong combination of uppercase and lowercase letters,numbers,and symbols.Avoid using easily guessable information like birthdays or pet names.
Despite the data security concerns, the city emphasized that emergency notification services are continuing to function as intended. This assurance is critical, as CodeRED serves as a vital dialog channel for disseminating urgent information during emergencies and public safety events.
the incident underscores the growing threat landscape facing municipalities and their reliance on third-party vendors for essential services. While the full extent of the data exposure remains unclear, the city’s swift response and transparent communication are crucial steps in mitigating potential harm to residents.
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