USAA is seeking a skilled Special Investigations Unit (SIU) Investigator to join its team in Baltimore, Maryland. This field-based position focuses on protecting USAA and its members from fraudulent claims, requiring a strong understanding of insurance fraud schemes and investigative strategies. The role offers a competitive salary range of $77,120 to $147,390 annually and is part of a company deeply committed to serving the military community.
The demand for qualified investigators reflects a broader industry focus on combating insurance fraud, which costs consumers billions of dollars each year. According to the Coalition Against Insurance Fraud, insurance fraud diverts over $80 billion annually from U.S. Consumers. This position at USAA is critical in mitigating these losses and ensuring the integrity of the claims process for military members, veterans and their families.
Investigating Fraudulent Claims at USAA
The SIU Investigator will be responsible for investigating suspicious claims activity across various lines of insurance, applying knowledge of relevant state laws and regulations. This includes gathering evidence through interviews, database searches, and public records, and preparing detailed reports with recommendations for resolution. A key aspect of the role is developing and maintaining relationships with law enforcement and other industry contacts involved in fraud detection and prevention. The position is eligible for remote perform, but requires residency in the Baltimore, Maryland area due to the field-based nature of the investigations.
Essential Qualifications and Experience
Candidates for the SIU Investigator position must have a high school diploma or GED. USAA seeks individuals with at least two years of claims adjusting experience, or experience in Property & Casualty (P&C) SIU/Fraud Investigation. Alternatively, four or more years of prior investigative experience in law enforcement – including military investigations – or a related fraud industry role will be considered. USA A’s commitment to advocacy for service members, veterans, and their families is central to its mission.
Proven investigatory skills are essential, along with the ability to obtain statements from various parties and draw objective conclusions based on evidence. Familiarity with computers, data analysis software, and legal concepts related to insurance contracts and medical terminology are also required. USAA specifically values candidates with experience conducting multi-line SIU investigations.
What Sets Candidates Apart
Although foundational experience is crucial, USAA highlights several qualities that distinguish strong candidates. SIU experience conducting low to complex P&C fraud investigations, or a combination of insurance claims and law enforcement/military investigations, is highly desirable. Professional designations such as Certified Fraud Examiner (CFE), Certified Insurance Fraud Investigator (CIFI), or similar credentials are also viewed favorably. Notably, USAA explicitly values US military experience, whether through direct service or as a military spouse or domestic partner.
USAA’s dedication to the military community extends beyond employment opportunities. In 2024, the organization announced a $500 million commitment over five years through its “Honor Through Action” initiative to champion the military community. This investment underscores USAA’s long-standing commitment to supporting those who have served.
Benefits and Compensation
USAA offers a comprehensive benefits package to its employees, including medical, dental, and vision plans, a 401(k) plan, pension, life insurance, parental benefits, adoption assistance, and paid time off. Employees also receive 16 paid volunteer hours annually. The company emphasizes career path planning and continuing education to support employee professional development. USAA does not provide visa sponsorship for this role.
Applications are being accepted on an ongoing basis until the position is filled, encouraging interested candidates to apply promptly. USAA is an Equal Opportunity Employer, committed to providing a workplace free from discrimination.
The next step for interested candidates is to apply through the USAA careers website. USAA will continue to prioritize its mission of empowering its members and serving the military community through initiatives like the SIU Investigator role and the broader “Honor Through Action” program.
If you have questions about this opportunity or USAA’s commitment to the military community, please visit USAA’s About page for more information.
