Text: Maria Torres
02 June 2022
Telefónica Tech (the Telefónica unit that groups the digital businesses of CloudCybersecurity, IoT and Big Data) places the Digital Operations Center (DOC) at the service of its business clients, which integrates, among others, managed communications and security services.
Security is an essential concept in our lives and, in the field of information, key for companies. As more and more organizations address their digital transformation, monitoring and building systems to protect information and ensure its integrity and availability is becoming increasingly critical. For companies, the potential consequences of suffering a cyber attack not only have an economic impact: they also affect their reputation and the trust that their customers have in them, and even put their survival at risk.
Digitization helps automate and speed up processes, but it also opens the door for third parties to try to access the data and systems that make it possible.
To minimize these risks, the Digital Operations Center (DOC) was created, a Telefónica Tech space that unifies all Cybersecurity solutions and services, CloudIoT, Artificial Intelligence and Big Data that the company offers for the digitization of companies. This space, located in the Telefónica District, in Madrid, aims to monitor and analyze all the activity that occurs around the digital assets of companies and organizations.
The DOC is part of the Global Hub of Innovation and Talenta pioneering center with which Telefónica is at the forefront of digitization and knowledge in the field of transformation and technology.
Mission, philosophy and objectives of the DOC
The objective of the DOC is to detect anomalies in the clients’ infrastructures and counteract external threats that may affect their businesses. Through analytics, the DOC responds to any need by applying solutions and the knowledge of its professional experts in CloudCybersecurity, Big DataConnectivity and IoT. It is a department that provides a transversal service 24 hours a day, 7 days a week to the clients that Telefónica has all over the world.
Directed especially for companies that want an advanced level of protection for their systems and information, the DOC guarantees the confidentiality, integrity, security and availability of their clients’ data and assets.
Currently, the DOC provides its services to large companies (almost all of the IBEX 35 and international), although it also works to achieve the business objectives of small and medium-sized companies.
- What does the acronym DOC stand for?
- DOC unifies all the solutions and services of Telefónica TECH. Which is not correct?
- What is the purpose of DOC?
- What are the maxims on which DOC works?
- What are your hours of operation?
- The team is formed by…
- Working in an environment…
- What is the purpose of The Purpose of the Service Support Center?
Support for the current business ecosystem
DOC professionals ensure the continuity of their clients’ business, ensuring uninterrupted connectivity for employees and clients. Its functions are to resolve unforeseen events and critical incidents that could affect or put companies at risk. To do this, it coordinates all the areas that could be involved (network systems, cybersecurity area, etc.) to anticipate or provide an immediate response to any problem.
Now that organizations are using more and more digital services, it is essential that infrastructures work perfectly. The DOC manages and controls the different ‘clouds’, in which the information systems of all customers can be supported, allowing an integrated and secure environment, made up of dedicated systems, such as the services themselves in the cloud of Telefónica and the big cloud public.
In this scenario, it is possible to have an integrated view of all the systems regardless of the cloud they are in, thanks to certifications in the main partners technological.
DOC stands for Digital Operations Center. This is an area of Telefónica Tech that unifies all solutions and services (Cybersecurity, CloudIoT, Artificial Intelligence and Big Data) made up of a team of multidisciplinary and highly specialized people, who are responsible for monitoring, analyzing and responding to the activity that is taking place in the assets of a company or organization.
innovative concept
In DOC, the areas of monitoring, protection and resolution of security incidents of the Telefónica Tech company are unified, achieving synergies for clients since an anomaly in one area can lead to another area, thus strengthening the global network that the company has developed by all the world. According to sources from Telefónica itself: “Thanks to the unification of the technical groups, leaders and experts of each service/technology within the DOC, it is possible to manage and resolve critical incidents in an agile manner and from a global point of view”.
The comprehensive supervision of the digital activity of each client will be supported by intelligent and automated platforms to detect, manage and resolve any type of cybersecurity incident and alert.
hyper-specialized area
The DOC is made up of those responsible for each type of client or business, who supervise the processes and actions, and by the specialized personnel that are in it. The professional profile of the 200 specialists who work in the 1,000 square meters of facilities is highly qualified: engineers, data architects, security and cloud operators, specialists in IT systems, communications, auditing, global intelligence or data analysts. security. These profiles are constantly coordinated with more than 2,300 other professionals from the Telefónica Tech global operations team.
As José María Álvarez-Pallete, president of Telefónica, has highlighted: “The business world is facing an unprecedented transformation and technology is proving to be a key element for business continuity. This Telefónica Tech Digital Operations Center has the most innovative capabilities and solutions in cybersecurity and cloud and will be an indisputable technological benchmark in the service and protection of companies in their digital transformation processes”.