“Stop barking,” a customer insulted the restaurant manager, and in response, the owner dismissed her: “No one will talk like that to my most dedicated manager who is with us for 11 years of work, love, giving, patience and forbearance.”
Posted on: 4.6.22 17:53
In a post posted today (Saturday) by Issa Assad, one of the owners of the “Strudel” restaurant in the German colony, he describes the incident that occurred at the restaurant a few minutes earlier.
“Usually I do not post and I do not write here,” Assad wrote, “but there was an incident today, and I would be very happy to share it with you. Saturday at noon. Restaurant is full. Sun, people and everything is so much fun. Tears in his eyes, shaking all over and telling me that a customer told him “keep barking” because three times he apologized for a human error of a waitress “.
According to Assad, the waitress was asked to debit the bill for the same table, which amounted to NIS 170 in two credit cards, in an equal distribution. But she was wrong, and charged the customer’s card a higher amount.
Assad adds in the post: “The waitress realized she had made a mistake. She immediately went to the restaurant manager to fix it. But in this case, the card charged is a direct card and can not be credited. The owner of the direct card started shouting at him that ‘yes it is possible to make a credit, why is it not possible?’, And again he tried to explain to her that with a regular card it is possible to make a credit and with a direct card it is impossible, With cash, he gave it to her, and again apologized for the waitress’ mistake. So the customer told him ‘keep barking’. He was shocked and said ‘sorry, repeat what you said, I did not hear. I apologize and you tell me keep barking?’.
“Receiving customers everyday with a smile.” Michel Shehadi (Photo: courtesy of the restaurant)
“After the restaurant manager came to me shaking, with tears in his eyes and told me what had happened, I went to the table and introduced myself, that I am the owner of the restaurant and I want to apologize. They told me everything is fine, we are satisfied and we will definitely come back here. You should not apologize.
“I smiled and said to her ‘I want to apologize not for what happened to the waitress, but for not bringing animals into the restaurant, and you dear customer, your place is probably not in the restaurant. Bark outside where you want and whoever comes to you, but not in my restaurant.’ “.
Assad told “Kalbo – Haifa and the Krayot”, still upset by the incident: “Michel Shahadi, the manager of our restaurant, is not a child. He has been working with us for 11 years, married and a father of three children. He twice apologized to the customer, and that’s what she tells him. “Did you bark somewhere else?”. He was shocked, shaking all over. This is the first time I see him so upset. I’m putting people like her in. I was very upset when I told her that.
“She left the restaurant and said she would not come back anymore, and I did not stay obliged. I told her that her place is not here, but somewhere else. Crazy people, I do not understand what is happening to people these days. For what and why? It is not that she received a bad dish or service On the face of it. She and her friend ended the meal happy and there was a mistake that they apologized for twice. Why act like this? No one will talk like that to my most dedicated manager who is with us 11 years of work, love, giving, patience and forbearance, getting customers everyday with “Smile, take care of everyone in the restaurant. For 11 years day and night he lives and breathes the restaurant. It’s terrible that this is what is happening to us, it’s terrible that we got into this situation.”