2024-04-09 04:57:50
Rimvydas missed the notification from the bank about the malfunctions. He says he first thought: maybe there is a case of fraud here, maybe some hackers?
“I tried to contact Swedbank – unfortunately, only “Wait, all consultants are busy”… I never got a call. I already had the idea to block the account, but I opened the computer, checked in the app as well – the account is the same, no one debits anything from it. Then I had the idea that maybe something was wrong, but I had no one to turn to, no one could explain anything to me. Although what kind of message they would have sent”, – to the portal lrytas.lt the man spoke.
Rimvydus sat down from 16:00 to 19:00 to guess what happened.
Only after reading on a news portal that payment card payments were disrupted, and then again only from the media did he learn that payment cards are working again.
When Swedbank asked why customers were not informed about the malfunctions by text message, its representative Daiva Taučkėlaitė said that the information about the technical malfunctions was published on the internet bank and social networks.
We would like to remind you that on the evening of Friday, April 5, some Swedbank customers experienced problems when paying with payment cards at trade and service points.
2024-04-09 04:57:50