2023-11-06 08:44:25
The surreal situation experienced by the clients of On Nostrum at the Peinador airport on Saturday night added a statement in form of apology and commitment to compensation by the regional subsidiary of Iberia. However, at least half of those affected have already started the procedures to demand to the airline for this incident reported by FAROfrom the Prensa Ibérica group.
The nonsense occurred at the Vigo terminal at the last minute, when 95 travelers were waiting for the last connection of the day to Madrid with scheduled departure at 9:40 p.m. Flight IB8869 was already suffering delay 80 minutes due to weather conditions, since its “twin” that came from Barajas (IB8868) had their first landing attempt at Peinador was thwarted and there were delays on the rest of the flights that took place that afternoon.
From their boarding gate, they could see how the Sevilla footballers, who had just arrived from their match against Celta In Balaídos, they were the ones chosen to get on the aircraft after trying to board theirs and even being able to return to the cafeteria. And the plane with registration EC-MLC is one of the Mitsubishi CRJ-1000 that Air Nostrum –regional subsidiary of Iberia– uses to move First Division footballers every weekend.
In this way, the company canceled the planned schedule with its parent company – which uses the lowest capacity aircraft based on demand – to prioritize the trip of the Seville team. In a statement this Sunday he acknowledged that it is a ““regrettable error attributable solely to the company” and reiterated “its most sincere apologies.”
Likewise, in the text they assure that “next week each of the passengers will be contacted to compensate them for“for the inconvenience caused.”
— AIR NOSTRUM L.A.M. (@AirNostrumLAM) November 5, 2023
The appearance of a technical failure on the other aircraft – of the same model and property of the same airline – caused the expedition of 56 Sevilla FC passengers to be repositioned to the stupefaction of the rest of us mortals and at 11:31 p.m. the charter YW2008 took off heading to Seville.
In the midst of the indignation, passengers went to the airline counters to process their claim forms en masse, as well as an alternative for travel and accommodation. “We need a solution. “We just saw perfectly well that everyone from the Seville team has boarded our plane.”they pointed out to the Iberia worker, of whom they assure that “her face was a poem” since “They left her alone.” In any case, all the witnesses indicate that the people were “very polite and civic-minded” despite the fact that the National Police was warned of the situation.
A bus trip or 300 euros
The first victims were those who had connecting flights on Saturday night from the Madrid T4 to destinations like Brazil, Argentina and Mexico. At eight in the morning on Sunday the bus left for Madrid. first 40 affectedthat as soon as they arrived in Barajas they filled out the claim forms at an Iberia counter.
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Among the passengers was the journalist and actress Inés Sainz, who was relocated yesterday afternoon to IB8915, whichand left Peinador almost two hours late on a plane of the same model. The one that was Miss Spain in 1997 denounces that some affected people did not arrive at the hotel until after 1 in the morning and believes that Iberia “has a responsibility” as it is a flight under its code, while denouncing that the connections for the next few days on this route are around the 250 euros –minimum amount of compensation by law– against the 70 of the rest of the dates.
That is why they are preparing a class action lawsuit in which to demonstrate that there was some type of “discrimination” to try to increase the compensation to be received, stipulated at a minimum of 250 euros by law. To do this, they have already created a WhatsApp group to decide the next steps to take.
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