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The company AlchemyPay He rejected the accusations fraud in which it is involved and stated that it is committed to transparency, legality and service to its clients.
In a statement, the company said that it is currently undergoing a crucial technological update process that, far from being an attempt to hide irregularities, is a sign of its commitment to excellence.
“During the last month, AlquimiaPay has been immersed in a process of renewing its AppWeb y Mobile App. This improvement project aims to optimize the user experience, as well as reinforce the security of our platforms in an increasingly challenging environment for fintechs. We have also carried out a documentary update process for files, which has been essential to ensure full compliance with the prevention of money laundering,” he said.
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He said the situation caused inconvenience to users and acknowledged that there was a gap in communication with them; however, they assured that they are working diligently to restore normality as soon as possible.
“It is essential to emphasize that AlquimiaPay operates under strict adherence to applicable legislation, since we always seek the best corporate and regulatory practices, as established by the Law to Regulate Financial Technology Institutions. The fraud allegations that have been spread are baseless and do not reflect our reality. We operate with transparency to comply with our regulatory processes. AlquimiaPay has been evaluated under various external regulations, such as the ISO 27001 and the CMMI-3, where we have demonstrated the robustness of our processes and our unwavering commitment to protecting our users’ information,” they said.
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2024-08-27 11:24:30