Amazon, ASOS, Zalando: UFC Que Choisir files a complaint against 8 sites for “misleading promotions”

Amazon, ASOS, Zalando: UFC Que Choisir files a complaint against 8 sites for “misleading promotions”

2023-05-31 11:12:27

Business that is not really business. As the 2023 summer sales approach, this is what the consumer defense association denounces UFC-What to choose in a complaint filed against eight online sales sites: Amazon, ASOS, Cdiscount, E.Leclerc, La Redoute, Rue du Commerce, Veepee and Zalando. According to its press release, these shopping sites practice “comparison prices” which lure customers.

The association has dissected 6,596 promotions with a crossed out price: only 3.4% of them are real deals, in accordance with the European Omnibus directive, which governs online sales.

Proposals “as multiple as they are unintelligible”

Thus, 96.6% of offers, i.e. more than 9 out of 10 advertisements, displayed promotions that were not promotions using crossed out prices and the mentions “Recommended retail price”, “At origin” or even ” Old price “. Proposals “as multiple as they are unintelligible”, denounces the consumer defense association.

“We see that it is very difficult to tell the difference between a price reduction announcement that complies with the regulations, and an announcement that does not. Not only are the former mixed with the latter, but they all adopt exactly the same presentation, whether in terms of content or format (size, color, font, etc.),” notes UFC-Que Choisir.

VIDEO. Sales: advice from a personal shopper

Also in its press release, the association announces that it will seize the European Commission to denounce these abuses. It calls for the prohibition of any other reference price system than that provided for by the European directive.

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