The ANS (National Supplementary Health Agency) suspended the marketing of 32 health plans from eight operators due to the large number of complaints in the last three months of 2022.
Click here and see which plans have prohibited sales.
The ban on new customers entering these plans takes effect on March 29 and will last for three months. From October 1, 2022 to December 31, 2022, the ANS received 42,043 complaints, which deal with non-compliance with the maximum deadlines for consultations, exams and surgeries or denial of assistance coverage.
In total, the suspended plans serve 436,526 users.
The agency authorized the return of the sale of seven plans from two operators, as they no longer present a risk of failure in health care for beneficiaries.
See this link for plans that have been reactivated.
ANS monitors and evaluates operators based on complaints registered by users. Plans with a large number of complaints have their sale suspended and are reassessed quarterly. Those that remedy the flaws are released to be marketed again.