Axa Group announces collaboration with Microsoft to build a digital health platform, able to offer a health ecosystem open to all. The partnership will build on Axa’s global reach, its vast experience in healthcare and insurance, its technology expertise and Microsoft’s recognized expertise in cloud computing and artificial intelligence, as well as its partnerships in the health sector and with a number of of third party suppliers. The new platform will use technologies related to Microsoft Cloud for Healthcare, including the Azure API for Fhir (Fast Healthcare Interoperability Resources), which guarantees the protection of user privacy. The new digital health platform will unify the services offered by Axa to support its customers at every stage of their healthcare journey.
The range of services offered will include a self-assessment and prevention tool, a medical concierge, a teleconsultation service, an archive their digital medical documents as well as home care services (e.g. home drug delivery) and a list of specialist doctors. Furthermore, the platform will allow to integrate the different services improving the research, treatment and prevention of diseases. This ecosystem is designed to be adapted to healthcare offers and the specificities of local healthcare networks.
A pilot program, including a symptom self-assessment tool, teleconsultation service and medical concierge, to facilitate the scheduling of one’s visits, was successfully launched at the end of 2020. The platform is open to all Axa customers. in Germany and Italy, with dedicated services. The service will be implemented by 2022 in the United Kingdom, Belgium, Spain and Switzerland, and later also by other countries worldwide.
Microsoft and Axa will collaborate with various partners to further enrich the platform and offer high added value services. In the long run, the platform aims at the integration of third-party services, with the ambition to create a global and open ecosystem for healthcare professionals and patients, customers of Axa or not.
With healthcare expenditure destined to exceed GDP growth in almost all OECD countries in the next 15 years (source OECD), the players involved on the health front, from service providers to claims settlers, are called upon to adjust their offer focusing on increasingly competitive and personalized services.
“Axa is a world leader in the health sector. Our goals in this field are among our top priorities Driving Progress 2023 strategic plan. This ambition is further strengthened today in the context of a world health crisis that will go down in history “, underlines Thomas Buberl, CEO of the Axa group.” In many countries, the fragmentation, complexity and costs of health systems represent an obstacle to health. access to care. This new ecosystem of services that we have developed with Microsoft is a powerful lever to provide customers with access to the best health solutions. An ecosystem that also illustrates the decisive role of Axa’s technological expertise in the success of the from Payer to Partner strategy “, he notes.