Title: Bambu Labs’ 3D Printers Go Haywire Due to Cloud Glitch, Pose Real Danger
Date: August 17, 2023
Photo: Bambu Lab
The night of August 15 will not be so easily forgotten by users of Bambu Labs’ beloved 3D printers. Without any prompt from their owners, these printers began operating by themselves, causing damage and raising concerns about safety.
Bambu’s 3D printers have gained significant popularity within the maker and printer community, both locally and internationally. However, in recent days, the company’s subreddit has been inundated with users sharing similar unsettling experiences. Many discovered their printers in action during the night, waking up to unexpected prints or encountering strange noises. Some unfortunate users even found their printers damaged due to the forceful operation.
The incident reverberated unease among users, as this behavior is not merely a humorous oddity or a minor bug, but a genuine safety hazard. 3D printers often operate at high temperatures, which can potentially lead to fires. Therefore, it is recommended to closely monitor the printing process.
In an official blog post, Bambu Labs acknowledged that a glitch occurred in their cloud service on August 15. As a result, users were unable to send new print instructions through Bambu Studio, and printers already turned on during the bug started receiving print instructions they had not initiated. The company is currently investigating the incident, suspecting a software bug within their cloud system.
According to Bambu Labs, the glitch prevented the servers from registering that a print job had been completed, resulting in repeated print instructions being sent instead of displaying an error message or waiting for user action. The company has assured its customers that it will provide replacements or repairs for any damaged printers caused by this unprecedented episode.
The incident sheds light on the potential risks associated with cloud-connected 3D printers. While these printers offer convenience and accessibility, it is imperative for manufacturers and users to prioritize security measures and regularly update their systems to prevent such unforeseen occurrences in the future.
Bambu Labs advises users to temporarily disconnect their printers from the cloud until the issue has been fully resolved. The company will provide further updates on its investigation and any necessary steps to prevent a recurrence of this glitch.
In the meantime, the 3D printing community remains on high alert, hoping to avoid any more late-night surprises from their once-beloved Bambu Labs printers.