Consulted by Resolution issued today by the INDECOPI Regional Office of Piura (ORI Piura)The bank reports that it strictly complied with security measures when processing the operation carried out on May 9, 2023, as stated in the extract related to the computer system sent to ORI Piura.
Precisely, in its resolution, ORI Piura does not question the security of the operation, but rather refers to the fact that, allegedly, the client was not duly informed that his card She was authorized to purchase and consume online.
It is important to tell The transaction in question was made in person and after the customer made his delivery Credit Card to a third partyAs he admitted in his first complaint to our unit.
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Likewise, it is surprising that ORI Piura is unaware that the contractual terms of the credit card allow this Financial Institutions Charge your customers’ accounts to honor financial obligations.
as described, He Banks does not agree with the resolution, but, respecting the current legal framework, will comply with the unique provision issued by ORI PiuraTo which you will send a formal communication to explain your position.
What was the Indecopy approval?
Regional Offices of the Commission Indecopi In Piura (ORI Piura), the bank was fined 6.98 UIT, equivalent to S/35,947. BBVA Peru for not taking safety measures to avoid Anonymous virtual shopping,
Further, debiting the account of the affected consumer for payment of the said operation without his permission.
Following an administrative sanction procedure, the Commission concluded that the above bank had infringed the Consumer Protection and Defence Code, in particular the duty of suitability which obliges suppliers to provide a product or service in accordance with the proposed conditions and to be responsible for its quality.
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